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25-09-2011
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chanelslungbags's Avatar
 
Join Date: Oct 2010
Location: East coast
Gender: femme
Posts: 238
Asos are very good with customer service, I have received a few wrong sized items a trench too big and a pair of shoes way too small as the shoes ran out of stock they did a full refund and didn't ask me to return them which was weird? I find most of the items high quality for the price, like seriously if you take care of the item and read the washing instructions your clothes will last for yonks!

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28-09-2011
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kokobombon's Avatar
 
Join Date: Oct 2007
Location: Buenos Aires
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For the next 48 hrs only, up to 50% off.

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29-09-2011
  288
scenester
 
Join Date: May 2010
Location: London
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Got so much in this 50% sale thing, oops. Spent like £65 on my boyfriend too, luckily it is his birthday soon so I've got that sorted at least.

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29-09-2011
  289
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themightysloane's Avatar
 
Join Date: Dec 2008
Location: east coast
Gender: femme
Posts: 262
Oh man, me too. Majorly splurged on the ASOS sale and feeling a bit quesy about it now, lol. But got some awesome pieces!

Purchases:


(asos.com)


(asos.com)


(asos.com)

(asos.com)

(asos.com)

(asos.com)

(asos.com)

panther ring (asos.com)

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30-09-2011
  290
scenester
 
Join Date: May 2010
Location: London
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I made another order, oh dear. You tempted me with those burgundy jeans 'themightysloane' and then a chiffony blazer tempted me further. No shopping for a long time, promise.

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02-10-2011
  291
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amour_amour363's Avatar
 
Join Date: Oct 2005
Location: Australia
Gender: femme
Posts: 194
Just a quick question. During the sale I bought some basics for my brother and I, but when I submitted my order it said an error had occurred, and it's not showing up under my recent orders... But I received a paypal invoice confirmation.

I contacted customer service but they're yet to get back to me. From when I've ordered in the past they normally send out an order confirmation from their email as well once you've placed it? I just want to make sure my order went through!

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03-10-2011
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diesanni's Avatar
 
Join Date: Feb 2006
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You should check your Paypal account whether you've really been charged. If not the order most likely didn't go through. I usually get the confirmation from Paypal right away, the one from Asos sometimes takes up to an hour to arrive. But Paypal never transferred any money without an actual order confirmation.

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03-10-2011
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So I returned the wrong item I got recently and got a refund but I had to pay for the shipping myself. I though return shipping was free for everyone, too? I contacted their customer care early last week and did not get a reply I'm surprised by how unpleasant ordering from them has been for me, I usually only hear good stuff about ASOS.

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03-10-2011
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kokobombon's Avatar
 
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^I think free return shipping is only available in UK...
*edit* just checked on Help & Contact page and in Our Return Policy it says "Returns are free for UK customers."

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Last edited by kokobombon; 03-10-2011 at 11:34 AM.
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03-10-2011
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^Thanks, I ordered from the German site and it says returns are free within Germany, too. I'm from Switzerland though but kind of assumed it applied to my country as well. That kind of sucks because the amount I paid for shipping was almost the same as the price of the item I sent back. And it's not like it's my fault I got the wrong item

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03-10-2011
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kokobombon's Avatar
 
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^it happened to me as well, I ordered a $10 tshirt in XXS and got XXL instead... but returning it wasnīt worthy it so now Iīm wearing it as an oversized tshirt and as a dress with a belt+leggins LOL

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03-10-2011
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*Bianca*'s Avatar
 
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Oh that sucks. Have u explained it to them via their facebook page? They respond on there.

Or contact them via this email?
Quote:
WHAT CAN I DO IF SOMETHING IS WRONG WITH MY ORDER?

If you receive the wrong item or something is missing from your order then send us an email to ordernotright@asos.com and we will sort it out for you within the hour, with the right item or a replacement item being sent out that day.

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03-10-2011
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*Bianca*'s Avatar
 
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Read someone elses responde on facebook about getting a refund and they replied with
Quote:
i have returned a parcel from Hong Kong and cost me HK$215.90. How can I get it back

Like ∑ ∑ 6 hours ago
    • ASOS Here to Help Hey Cora,
      Unfortunately we do not cover the return cost unless the item was faulty or incorrect. Sorry for any inconvenice caused.
      ASOS Simone5 hours ago ∑ Like
    • Cora Fung yes, it is incorrect. is it mean i can get back the postage and advise how. thanks4 hours ago ∑ Like
    • ASOS Here to Help Hey Cora,
      If the item is incorrect please make sure you get proof of postage and send this to us so we can issue a refund. Hope this helps.
      ASOS Simone
- Do you have proof of postage?

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03-10-2011
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advo's Avatar
 
Join Date: Oct 2007
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Quote:
Originally Posted by Psylocke View Post
So I returned the wrong item I got recently and got a refund but I had to pay for the shipping myself. I though return shipping was free for everyone, too? I contacted their customer care early last week and did not get a reply I'm surprised by how unpleasant ordering from them has been for me, I usually only hear good stuff about ASOS.
Psylocke, free returns is not for my country but when the item is wrong, they definitely need to refund return shipping for any country. Just scan your receipt + order no. + CC information and email them. Make sure to tell that it was their mistake.

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03-10-2011
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^^good to know! thanks

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