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18-10-2011
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Kate_Moore's Avatar
 
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^ Love the clutch

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A FASHION INTERN THAT RUNS (ERRANDS, THAT IS) http://mar-adam.com/
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25-10-2011
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I got this blouse in sale and i am not impressed with the quality. but the thing that really bothers me is that it came unbuttoned and it smelled strange.

To me it seems like somebody bought the blouse before me, sent it back and then it was sent to me. i know sale times are stressing but Asos could have cared if the blouse was ok before selling it again.

pic: asos.com
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25-10-2011
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^ I was actually reading somewhere about their returns process- basically the people in charge of processing returns have hourly targets, so are under pressure to just accept everything, as rejecting things takes longer and therefore they miss their target. I was disappointed by that, especially as I'm always so careful to send things back nicely folded, buttoned, etc.

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28-10-2011
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I guess to criticize ASOS even more, I bought a dress that looked like it had a small hole in it that looked like it was created by a burn. (It had black ridges.) The packaging and everything was fine just a small burned hole. Either way, I was going to return the dress since it was simply too big on me.

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28-10-2011
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^ Oh but the return went very smoothly....!

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28-10-2011
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It makes me question peoples morals when they have the guts to return things in such a state.
I never had any weird smelling or looking stuff sent to me so far. I don't think I'd order again if that was the case.

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29-10-2011
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I am so annoyed with them. It's been almost 3 weeks since I sent some things back and I still didn't receive my refund. After I finally had some personal communication with their customer service they stopped replying.

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29-10-2011
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Has anybody ordered Beauty products from them? Is it worth it?

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29-10-2011
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^ i have, but that was at least 8 months ago, and it worked out fine =)

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29-10-2011
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I recently ordered makeup, some eyeliners and lipstick/lipgloss. They were in their package and in the correct colors I ordered

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29-10-2011
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Thanks ladies! I might give it a try...

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30-10-2011
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Quote:
It makes me question peoples morals when they have the guts to return things in such a state.
I never had any weird smelling or looking stuff sent to me so far. I don't think I'd order again if that was the case.
i am not really sure what people are thinking when they return items like that. i would never ever return an item in such a state. But some people seem to just not care.

i have to say i never had any problems with Asos before. all my orders or returns went smoothly so far. maybe it was just bad luck!

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30-10-2011
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^Never had any problems with them either. Returns take a lot longer ever since returns are free which is annoying but not that bad. What's really irritating to me is when I'm dealt with like I'm some idiot when they quote their FAQs as an answer to an email. I know where to find them on the site, thank you very much.

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30-10-2011
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They have 50% off some coats at the moment, though only until 8am tomorrow! I just got this one for £37.50!


asos

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30-10-2011
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I bought these DKNY boots for $85 in the same 50% off sale



asos.com

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