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19-08-2013
  631
girl who fell to earth
 
ChrissyM's Avatar
 
Join Date: Apr 2005
Location: Boston
Gender: femme
Posts: 18,590
Quote:
Originally Posted by myown View Post
ordered some pieces yesterday and now some of them are in sale
what did you get?

I say re-order the sale pieces and return the ones that were full price when they get to you.

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20-08-2013
  632
front row
 
Join Date: Jun 2011
Location: Lisbon
Gender: femme
Posts: 385
That is another option but I think it depends on what one ordered and on the discount... last time that happened to me I had ordered a heavy leather bag. It was £20 cheaper but the price of shipping it back would probably make it not worth it so I just shrugged it off. I've done it before with a dress, however.

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20-08-2013
  633
ɐʎ ʎǝɥ
 
Urban Stylin's Avatar
 
Join Date: Jul 2003
Location: EASTAFRica
Gender: homme
Posts: 16,174
Quote:
Originally Posted by christian zh View Post
Oh, every time I choose standard delivery I know that I'll have to wait a month or even more till the order arrives...

Now express delivery is my friend
the original order never arrived thankfully i was travelling to the US where they sent a replacement in a matter of days and lucky for them they were quite nice

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21-08-2013
  634
V.I.P.
 
myown's Avatar
 
Join Date: Feb 2010
Location: Germany
Gender: femme
Posts: 4,350
yeah. they arrived today. but i will send them back. they dont fit and suit. will I get my full money back or the sale-price?

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21-08-2013
  635
V.I.P.
 
diesanni's Avatar
 
Join Date: Feb 2006
Location: in your pocket
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Posts: 5,358
^You'll get full a refund. What matters is the price on the invoice you received, not the current listing.

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27-08-2013
  636
V.I.P.
 
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Join Date: Dec 2005
Location: Hong Kong/UK
Gender: femme
Posts: 18,939
You can return then, then order them again? My friend did that before. :p

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27-08-2013
  637
V.I.P.
 
diesanni's Avatar
 
Join Date: Feb 2006
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I've done that a couple of times, even ordered the same items I bought for the regular price from the sale again before sending the first one back. I always got a full refund.

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28-08-2013
  638
V.I.P.
 
myown's Avatar
 
Join Date: Feb 2010
Location: Germany
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Posts: 4,350
okay great!
because I´m not sure which store it was, but I once got bought something that went on sale pretty fast and when I wanted to return it I only got the sale-price back.

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03-09-2013
  639
fashion insider
 
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Join Date: Nov 2011
Location: Kate's Bedroom
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Posts: 2,094
I think that my package has been lost Was sent on August 3.

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03-09-2013
  640
trendsetter
 
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Join Date: Feb 2013
Location: On the move
Gender: femme
Posts: 1,120
Quote:
Originally Posted by myown View Post
anyone ever had trouble with returns?
I sent back a package 2 weeks ago (14 days on tuesday) but still don´t have an email or got back the money...

on the website they say I have to wait 14 days and then contact them with email...
That happened to me and when I contacted them they claimed I had never sent an item to be returned to them in the first place! I had to deal with some very rude customer support staff over email when I inquired about my return who basically dismissed me.
I ended up writing a letter to their customer relations office and the head of customer relations replied to me with an apology for the customer service I received and who finally processed my return. They also passed on the email history to the company management team to be used in a review of their returns/customer service.

Despite all that though I have ordered from them since

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22-09-2013
  641
front row
 
beeandthecity's Avatar
 
Join Date: Jul 2010
Location: Europe
Gender: femme
Posts: 265
Any new codes for Europe?

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22-09-2013
  642
V.I.P.
 
myown's Avatar
 
Join Date: Feb 2010
Location: Germany
Gender: femme
Posts: 4,350
there is a coat/jacket sale today. but no "asos" jackets/coats

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09-11-2013
  643
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Join Date: Jun 2011
Location: Lisbon
Gender: femme
Posts: 385
Can any of you tell me about their shoe sizing? Are their true to size?

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09-11-2013
  644
trendsetter
 
Jinadaze's Avatar
 
Join Date: May 2009
Location: Slovenia
Gender: femme
Posts: 1,378
I am between EU 38 and 39 and UK 6 always fits.

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10-11-2013
  645
backstage pass
 
Belle Princesse's Avatar
 
Join Date: Feb 2006
Location: London
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Posts: 803
Quote:
Originally Posted by barbaraaa View Post
Can any of you tell me about their shoe sizing? Are their true to size?
Yes.

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