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10-11-2013
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AtticusFinch's Avatar
 
Join Date: Aug 2013
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Quote:
Originally Posted by rougevalentino View Post
That happened to me and when I contacted them they claimed I had never sent an item to be returned to them in the first place! I had to deal with some very rude customer support staff over email when I inquired about my return who basically dismissed me.
I ended up writing a letter to their customer relations office and the head of customer relations replied to me with an apology for the customer service I received and who finally processed my return. They also passed on the email history to the company management team to be used in a review of their returns/customer service.

Despite all that though I have ordered from them since
Do you think they actually received your items (as opposed to being lost in the mail) or refunded you just because you complained?

Edit - I sent a refund recently and the tracking was never updated so I had no proof it had even been sent. Luckily they confirmed receipt.

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19-11-2013
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I am never shopping at Asos again. The customer service is atrocious and when they do finally deign to reply it is so rude.

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23-11-2013
  648
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Quote:
Originally Posted by AtticusFinch View Post
I am never shopping at Asos again. The customer service is atrocious and when they do finally deign to reply it is so rude.

Wow, seriously? I've never ever had a bad experience with their customer service. They may not be very quick when it comes to answering emails but apart from that I found them to be very helpful and especially generous when it comes to refunding lost orders or missing items.

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23-11-2013
  649
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Quote:
Originally Posted by diesanni View Post
Wow, seriously? I've never ever had a bad experience with their customer service. They may not be very quick when it comes to answering emails but apart from that I found them to be very helpful and especially generous when it comes to refunding lost orders or missing items.
me too!

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25-11-2013
  650
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Quote:
Originally Posted by AtticusFinch View Post
Do you think they actually received your items (as opposed to being lost in the mail) or refunded you just because you complained?

Edit - I sent a refund recently and the tracking was never updated so I had no proof it had even been sent. Luckily they confirmed receipt.
They definitely received them because I had two items in the returns package and they only refunded one of them I don't think they would of refunded it if I hadn't wrote a long letter of complaint.

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29-12-2013
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Join Date: Feb 2010
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does anyone own these? (347842)
(asos.com)
i really like them and would get them, but it seems like the model isn´t even able to walk them...

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09-01-2014
  652
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Join Date: Jun 2011
Location: Liverpool, UK
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Dropping in with some advice for Canadian shoppers - always check out in GBP/Pounds Sterling when your payment method is paypal. Paypal's conversion rate (nearly) always falls below the converted USD/CAD dollar amount ASOS calculates in your shopping cart.

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11-01-2014
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same for €. I always shop in GBP

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12-01-2014
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Thanks for that advice! Wish I knew about it sooner.

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12-01-2014
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Join Date: Jun 2011
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Quote:
Originally Posted by myown View Post
same for €. I always shop in GBP
Yes, I do the same! It's usually not a lot of money, but you do indeed save a couple of € like that.

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12-01-2014
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The conversion saved me 13% which is a considerable amount.

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20-01-2014
  657
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Join Date: Jan 2005
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Bought the below in the sale, pretty happy with it as I can wear it as a dress with leggings so it's good for days you're in a rush.

My photo.
Attached Images
File Type: jpg 20jan2014.jpg (519.8 KB, 2 views)

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