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13-03-2011
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BonjourTristesse's Avatar
 
Join Date: Nov 2007
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Posts: 1,546
^ Me too... I'd love to know where to get it.

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14-03-2011
  107
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nicestthing's Avatar
 
Join Date: Oct 2007
Location: UK
Gender: femme
Posts: 596
any promo codes?
thanks!

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14-03-2011
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diesanni's Avatar
 
Join Date: Feb 2006
Location: in your pocket
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Posts: 5,335
Their customer service is just wonderful. The German post apparently lost one of my orders and ASOS just sent me the item again in less than a weak without any trouble. The orders aren't tracked so they wouldn't have needed to do this but they just apologized (for what, I wonder??) and hurried to send it again. I've never experienced that before. I'm incredibly happy and thankful and needed to share this.

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14-03-2011
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kokobombon's Avatar
 
Join Date: Oct 2007
Location: Buenos Aires
Gender: femme
Posts: 11,252
^good to know! my order hasn´t arrived yet so I´m kinda scared...

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16-03-2011
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BonjourTristesse's Avatar
 
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^ You can track yor parcel - just check the confirmation e-mail!
The customer service IS really friendly... Acne as well as fantastic customer service!

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16-03-2011
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diesanni's Avatar
 
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I can track my orders as long as it concerns ASOS but not the mail status. I'd need a tracking number for that. They don't provide one, do they?

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16-03-2011
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BonjourTristesse's Avatar
 
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Actually you can... It should say in your mail (the one that says "your order has been dispatched"

Just a quick update... your order is now on its way to you. It'll be with you soon, but if you want to keep an eye on it you can click here to follow its journey.

In the meantime, click here to see what's new on site. Go on. We won't tell.


Click on "here" where it says ..."if you want to keep on eye"... :-)

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16-03-2011
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diesanni's Avatar
 
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Yes, I know that mail but when I click on the link it will take me to my purchase overview. Than I know that the order is on it's way but not where exactly it is right now, if it has already been given to the local post or not.

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16-03-2011
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BonjourTristesse's Avatar
 
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It should lead you to a delivery service...hm.
Have you written them yet? Usually they reply very quickly!

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16-03-2011
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kokobombon's Avatar
 
Join Date: Oct 2007
Location: Buenos Aires
Gender: femme
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^in my case: international shipping is Standard delivery, a non trackable service. Delivery for my country is 10 working days, it´s been 14 so far. I´ll wait until the end of this week, if the package doesn´t arrive I´ll send an email...
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17-03-2011
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diesanni's Avatar
 
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Quote:
Originally Posted by BonjourTristesse View Post
It should lead you to a delivery service...hm.
Have you written them yet? Usually they reply very quickly!
I think this might only be available to UK customers. As kokobombon pointed out, they use international standard delivery and that's a non-trackable service.

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17-03-2011
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BonjourTristesse's Avatar
 
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I am a customer from Austria... that's why I was surprised that it doesn't work for everyone! I hope your parcel will arrive soon!

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17-03-2011
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diesanni's Avatar
 
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^It already did!

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18-03-2011
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kokobombon's Avatar
 
Join Date: Oct 2007
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damn you, asos
I sent an email complaining about my order and they said that they´ve lost the package and since the items are out of stock they´ll refund me the amount

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18-03-2011
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kokobombon's Avatar
 
Join Date: Oct 2007
Location: Buenos Aires
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I think I´m officially done with Asos. Apparently they don´t deliver certain brands to my country so those three Mango tshirts that I wanted, I can´t order

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