How to Join
the Fashion Spot / the Finishing Touches / Shop Till You Drop
FAQ Calendar Search Today's Posts Mark Forums Read Rules Links Mobile How to Join
Reply
 
Thread Tools Display Modes
27-04-2006
  1
Power to the 99%
 
fashionista-ta's Avatar
 
Join Date: Jul 2005
Location: Hardly ever at Barney's
Gender: femme
Posts: 13,469
Kenneth Cole
Just had a great experience with Kenneth Cole, though someone here might be interested

So after a few years my inexpensive Kenneth Cole watch died. I took it where I usually take watches for repair, and they told me they couldn't get parts, $120 to replace the whole movement--about what I paid for the watch to begin with

So I called the Kenneth Cole store, and they said, Oh, bring it in--it has a lifetime warranty, you pay for shipping only.

So good deal, I take it in, but they don't ask me to pay for shipping. After I got home, I noticed the paperwork said they had the option of replacing the watch, and I'm sure this style is long gone, so I was a bit worried about that.

Few weeks later, I get a call--your watch is in. I go by, it's my own watch back and when I take out my wallet and ask what I owe--nothing--the whole thing was free.

So Kenneth Cole!

__________________
There's a need for more individuality today, and my job is to cater to women, not dictate to them.
--Alber Elbaz
  Reply With Quote
 
27-04-2006
  2
slightly dizzy
 
tott's Avatar
 
Join Date: Aug 2002
Gender: homme
Posts: 4,261
Wow, that's exceptional service considering it's a relatively low-cost brand...

And good for you that you got YOUR watch back instead of a replacement!

  Reply With Quote
27-04-2006
  3
Power to the 99%
 
fashionista-ta's Avatar
 
Join Date: Jul 2005
Location: Hardly ever at Barney's
Gender: femme
Posts: 13,469
^ I know, isn't it? I'm impressed. The other great thing about it is I have a lifetime battery replacement for that watch, and if they'd sent me a new watch, that would've been zapped (not to mention it probably wouldn't have been to my taste). This makes me think I should be shopping there more ... I noticed they had some cute things.

Well, we have to celebrate life's little victories There are plenty of the ... other that we won't mention

The other thing I noticed when I was there is in their jewelry cases they have little Lucite blocks with prices so you never have to ask for the case to be opened to find out how much something is. Everyone should do that :p

__________________
There's a need for more individuality today, and my job is to cater to women, not dictate to them.
--Alber Elbaz
  Reply With Quote
27-04-2006
  4
tfs star
 
eugenius's Avatar
 
Join Date: Feb 2005
Location: Boston
Gender: homme
Posts: 1,937
I love hearing stories like that..It just proves that sometimes, "low-cost" brands arent really all that bad as some people think they are..

Cheers!


On a side note re: Kenneth Cole..as many dress-up, formal shoes Ive bought throughout the years, Kenneth Cole does offer a COMFORTABLE selection, from the 2 pairs that I bought..Yeah, they can be knock-offs of the other brands, but if they're comfortable & offered at a reasonable price, then that's fine by me..


Last edited by eugenius; 27-04-2006 at 02:03 PM.
  Reply With Quote
27-04-2006
  5
V.I.P.
 
Guessgirl96's Avatar
 
Join Date: Jul 2005
Location: Cleveland
Gender: femme
Posts: 9,528
Thats really great service. Thanks for sharing Sometimes I feel like the high end designers think they're "too good" to provide really good service, that the customer should bend over backwards for them. Have you read the article about the search for balenciaga buttons? It's really ridiculous.

  Reply With Quote
27-04-2006
  6
Power to the 99%
 
fashionista-ta's Avatar
 
Join Date: Jul 2005
Location: Hardly ever at Barney's
Gender: femme
Posts: 13,469
^ I agree, GG. I think you mean the Plum Sykes article where all the buttons were falling off her designer stuff, right?

I might also mention that the Kenneth Cole people were courteous and nice, too, even though I wasn't buying anything. I've noticed at other stores (where maybe the SAs are on commission) they totally resent you if you're taking their time and you're not a sale. When I was an SA on commission, I was certainly courteous to everyone no matter what they were there for, and I also figured that anything could turn into a sale if I did my job well enough

__________________
There's a need for more individuality today, and my job is to cater to women, not dictate to them.
--Alber Elbaz
  Reply With Quote
28-04-2006
  7
flaunt the imperfection..
 
softgrey's Avatar
 
Join Date: Jan 2004
Location: downtown...
Gender: femme
Posts: 50,644
if you ever get the chance to go to the kenneth cole headquarters you will understand all of this...
it is lovely and you can just tell that everyone who works there is treated well...people stay there for years, whereas in other, more high end companies, there is practically a revolving door with employees...

although i think his ads should give you a clue about the type of business this man runs...

kenneth cole has ethics, values, and morals...
so if you really want to support a designer because of the way they do business...kenneth cole has been 'getting it right' for decades...

...

thanks for sharing ta-ta...

__________________
"It is not money that makes you well dressed: it is understanding."
ChristianDior



  Reply With Quote
Reply
Previous Thread | Next Thread »

Tags
cole, kenneth
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off

monitoring_string = "058526dd2635cb6818386bfd373b82a4"


 
All times are GMT -5. The time now is 07:58 PM.
Powered by vBulletin®
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
TheFashionSpot.com is a property of TotallyHer Media, LLC, an Evolve Media LLC company. 2014 All rights reserved.