La Redoute - Page 7

helena · 24-03-2005

stilista - thats terrible. They are crap. I am not using them again. I had to trot out 'I am a lawyer' line (the only time it ever comes in handy) and I was put through to a manager right away. She called me back this p.m but she still didn't know where the bloody boots were.

They took my money!!!

softgrey · 24-03-2005

Quote:

Originally Posted by stilista

The stupid thing is, if I call in their things to use on a shoot, I always get them next day, even if it comes from France

if only they could employ the same principals and keep their customers happy!

oh..i just remembered that when i had a problemn with a personal order ...right at the beginning when they just started to ship to the US about 1 1/2 yrs ago...i called the pr woman and tol her about my issues and she took the order for me and issues me a 15% discount for my next order to apologize for my trouble...

DRAMA!!!...

stilista · 24-03-2005

ahh they always take the money as the goods are despatched...I've never been lucky enough to get to that stage yet!

I can't believe they aren't able to call the courier and trace the package, that's pretty ludicrous - and as it's Easter weekend you won't receive them at least until Tuesday/Wednesday of next week (if they "find" them)

I wish I could say "I'm a lawyer"

I'm sure that would be quite useful in a lot of situations...

softgrey · 24-03-2005

Quote:

Originally Posted by helena

stilista - thats terrible. They are crap. I am not using them again. I had to trot out 'I am a lawyer' line (the only time it ever comes in handy) and I was put through to a manager right away. She called me back this p.m but she still didn't know where the bloody boots were.

They took my money!!!

...i'm a lawyer...
SUE THE PANTS OFF THE B*STARDS...!!!

stilista · 24-03-2005

Quote:

Originally Posted by softgrey

oh..i just remembered that when i had a problemn with a personal order ...right at the beginning when they just started to ship to the US about 1 1/2 yrs ago...i called the pr woman and tol her about my issues and she took the order for me and issues me a 15% discount for my next order to apologize for my trouble...

DRAMA!!!...

ahhhh, so that's what I need to do!!

They keep sending me stupid discount cards and I just throw them in the bin now! What use are they if I can't bloody order?!!

softgrey · 24-03-2005

Quote:

Originally Posted by stilista

ahhhh, so that's what I need to do!!

They keep sending me stupid discount cards and I just throw them in the bin now! What use are they if I can't bloody order?!!

...yes...in this situation...'i'm a stylist' would work just as well...

stilista · 24-03-2005

hahaha, the pr agencies I visit all seem to have a "never trust a stylist" poster on the wall...maybe it's a personal vendetta Redoute have against me.

helena · 24-03-2005

Quote:

Originally Posted by stilista

ahh they always take the money as the goods are despatched...I've never been lucky enough to get to that stage yet!

I can't believe they aren't able to call the courier and trace the package, that's pretty ludicrous - and as it's Easter weekend you won't receive them at least until Tuesday/Wednesday of next week (if they "find" them)

I wish I could say "I'm a lawyer"

I'm sure that would be quite useful in a lot of situations...

nope I won't get them until tuesday/wednesday now. sooooo annoying.

Unfortunately 'i am a lawyer' can be equally as damaging as it is useful at times!!!!

Not really got much cool street cred has it?

stilista · 24-03-2005

ohh who cares about street cred when you can put some unhelpful, tiresome, badly trained and complacent "customer services" person in their place!

helena · 24-03-2005

well it was somewhat cathartic today!

softgrey · 24-03-2005

stilista..i've only heard bad things about stylists in london myself...
the industry is pretty small over there and i think there aren't a lot of showrooms...so a lot of people borrow from stores and take too long to return...etc...
(NOT YOU...of course...

...)

you guys definitely have a bad reputation...LOL...

...

stilista · 24-03-2005

that's funny!! I had no idea it was only a London thing

I am always appaled at the way some clothes come to me from showrooms - some stylists really don't care how they treat something so I find myself trying to repair things I didn't do just out of respect for the clothes

pathetic, I know...

If I don't return next day....fancy chocolates go a long way with an office full of women and gay men...

softgrey · 28-03-2005

...yes...presents never hurt ...do they??...

i think partly because the market is so competetive here and there are so many mags fighting over the same samples...you really have to return on time or at least let them know if you'll be late because the sample is usually scheduled to go back out to someone else the same day...some showrooms are stricter than others...but you never want to mess with the bigs ones or you won't get what you need next time...

brian · 28-03-2005

...i kind of think that the idea of several different magazines fighting over the same sample is kind of cute actually

...

softgrey · 28-03-2005

it's not a pretty sight brian...

...
some editors can get really ugly..

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24-03-2005	101
softgrey flaunt the imperfection.. Join Date: Jan 2004 Location: downtown... Gender: femme Posts: 49,949	stilista..i've only heard bad things about stylists in london myself... the industry is pretty small over there and i think there aren't a lot of showrooms...so a lot of people borrow from stores and take too long to return...etc... (NOT YOU...of course... ...) you guys definitely have a bad reputation...LOL...... __________________ "It is not money that makes you well dressed: it is understanding." ChristianDior

28-03-2005	103
softgrey flaunt the imperfection.. Join Date: Jan 2004 Location: downtown... Gender: femme Posts: 49,949	...yes...presents never hurt ...do they??... i think partly because the market is so competetive here and there are so many mags fighting over the same samples...you really have to return on time or at least let them know if you'll be late because the sample is usually scheduled to go back out to someone else the same day...some showrooms are stricter than others...but you never want to mess with the bigs ones or you won't get what you need next time... __________________ "It is not money that makes you well dressed: it is understanding." ChristianDior

28-03-2005	105
softgrey flaunt the imperfection.. Join Date: Jan 2004 Location: downtown... Gender: femme Posts: 49,949	it's not a pretty sight brian...... some editors can get really ugly.. __________________ "It is not money that makes you well dressed: it is understanding." ChristianDior

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24-03-2005	91
helena Swim Upstream Join Date: Apr 2004 Location: europe Gender: femme Posts: 6,457	stilista - thats terrible. They are crap. I am not using them again. I had to trot out 'I am a lawyer' line (the only time it ever comes in handy) and I was put through to a manager right away. She called me back this p.m but she still didn't know where the bloody boots were. They took my money!!!

24-03-2005	93
stilista backstage pass Join Date: Dec 2004 Gender: femme Posts: 774	ahh they always take the money as the goods are despatched...I've never been lucky enough to get to that stage yet! I can't believe they aren't able to call the courier and trace the package, that's pretty ludicrous - and as it's Easter weekend you won't receive them at least until Tuesday/Wednesday of next week (if they "find" them) I wish I could say "I'm a lawyer" I'm sure that would be quite useful in a lot of situations...

24-03-2005	100
helena Swim Upstream Join Date: Apr 2004 Location: europe Gender: femme Posts: 6,457	well it was somewhat cathartic today!

24-03-2005	102
stilista backstage pass Join Date: Dec 2004 Gender: femme Posts: 774	that's funny!! I had no idea it was only a London thing I am always appaled at the way some clothes come to me from showrooms - some stylists really don't care how they treat something so I find myself trying to repair things I didn't do just out of respect for the clothes pathetic, I know... If I don't return next day....fancy chocolates go a long way with an office full of women and gay men...

28-03-2005	104
brian V.I.P. Join Date: Jan 2004 Gender: homme Posts: 14,048	...i kind of think that the idea of several different magazines fighting over the same sample is kind of cute actually ...