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02-01-2006
  1
windowshopping
 
Join Date: Dec 2005
Gender: homme
Posts: 4
Raffaello Network help me please
I ordered this http://www.raffaello-network.com/raf...03&rangeid=224
from Raffaello network on Friday Dec. 30th 2005 and am having no luck getting a hold of their customer service representatives
I live in Vancouver Canada and I've tried calling their worldwide phone number but am told the number is out of service.
I have had none of my 5 emails replied and am quite worried if my money has been stolen.
I don't wanna see my near $300 gone just like that

anyone else had this problem before or know of a person I could talk with?

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02-01-2006
  2
V.I.P.
 
AlexN's Avatar
 
Join Date: Aug 2004
Location: Kansas City, Missouri
Gender: homme
Posts: 8,772
Everyone has the day off here in the US today. Maybe they do, too? I wouldn't worry. They're a trustworthy company, I think. They tend to be incredibly deceptively overpriced, though. They mark the supposed retail prices up a LOT, then their "sale prices" are practically full price sometimes.

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03-01-2006
  3
windowshopping
 
Join Date: Dec 2005
Gender: homme
Posts: 4
thanks alex
I did get a response from them, funny at the timing of it though because they sent me an email a few hours after i had made this post

on their site it says the wallet is in stock and available immediately. We'll I guess not, as they have told me they are out of stock and shipping is imminent


I wonder when i'll receive my wallet

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09-01-2006
  4
windowshopping
 
Join Date: Dec 2005
Gender: homme
Posts: 4
2 weeks now and still no sign of a wallet at my door or any response from Raffaello.

How do I go about cancelling my order from them? I can't get thru to any phone numbers that they have on their website

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12-01-2006
  5
fashion insider
 
*maximus*'s Avatar
 
Join Date: Jul 2005
Gender: femme
Posts: 2,437
how did you purchase the wallet? by credit card?

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10-05-2006
  6
windowshopping
 
Josie's Avatar
 
Join Date: May 2005
Location: Sydney, Australia
Gender: femme
Posts: 2
Hi - I hope someone can help.
I purchased a pair of Miu Miu shoes at raffaello (in April) and part of one of the shoes has fallen off and been lost after only wearing them twice.

I have emailed and called and they keep telling me to email (but I get no reply), I just want to know if anyone knows the chances of them taking them back and getting them fixed or replaced. Since they were purchased so recently, I would think they would have to.

Does anyone know?

any help would be appreciated.

Josie x

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