10581 West Pico Blvd*
fill out all of the forms! Be prepared to write a brief (150 words or less) account of what happened. Also dates, order #, $ amounts in question. I think it would be great if a bunch of us wrote our complaints about them at the same time.
After submitting the forms (4 or 5 pages):
The Better Business Bureau will now contact the company in question and work toward some resolution.* A copy of their response will be sent to you as soon as it is received. *Please allow three weeks for a response before you inquire about the status of your complaint.
If the company contacts you about your complaint, let us know. *This will help us to keep information current and take timely action on your complaint.