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14-06-2006
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_ladybug_'s Avatar
 
Join Date: Dec 2004
Gender: femme
Posts: 566
I was in paris a few months ago and went into galeries lafayette, and though I speak french whenever I askedsomething theyd reply in english, i assume because of my accent. In a way its nice they want to make it easier for you, but personally I felt it was kinda condescending as if "oh you cant speak french well so dont bother" - a haughty grin always seemed to be on their faces

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14-06-2006
  422
rising star
 
Join Date: Sep 2005
Location: Norfolk, England
Gender: femme
Posts: 107
I work in a high end Electrical store, and regardless of whether people are buying a £8,000 TV or a £2.50 aerial cable I treat them all exactly the same.

If they are polite I will go to the ends of the earth to help them, but if they are rude I will give them a chance to redeem themselves (as management I deal with faults and problems so understand that some people are stressed as their washing machine has blown up or whatever), but if they are rude to me, or worse to one of my staff I will inform them in no uncertain terms that they must apologise or take their business elsewhere...

Just the other day, someone across the store from me whistled to get my attention - I politely asked him if he had a dog in the store, and told him that wasn't allowed. I think the best way to deal with the really rude people is to cut them down to size - they aren't used to it and for the most part will respect you for it.

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14-06-2006
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belletrist's Avatar
 
Join Date: Aug 2005
Location: Aix-en-Provence, French Riviera
Gender: homme
Posts: 521
Quote:
Originally Posted by GGA
I only felt ignored and insulted in Paris, at Galleries la Fayette. Although I was toting my paddington, everyone kept looking at me as if I were poor or something...stupid French. I hate Paris!
A few month ago, when I was in Amsterdam, a man, in the street, pushed me (without his knowing it, but who cares, how can you be that ackward?).

Since then, I hate everyone from Holland, what a stupid population!!!


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14-06-2006
  424
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snowqueen's Avatar
 
Join Date: Jun 2004
Location: London
Gender: femme
Posts: 6,321
Quote:
I was in paris a few months ago and went into galeries lafayette, and though I speak french whenever I askedsomething theyd reply in english, i assume because of my accent. In a way its nice they want to make it easier for you, but personally I felt it was kinda condescending as if "oh you cant speak french well so dont bother" - a haughty grin always seemed to be on their faces
ive had simular things happen to me .. for some reason they'd go upto my friends and start talking in english but then they would talk to me in french .. and my french isnt really all that good so i didnt have a clue what was happening. In the chanel. i was paying cash .. and something happened with the till and i couldnt figure out what was happening i think the recipet thing wasnt working or something .. i couldnt understand a word she was saying .. and then i heard her talking to an other customer 5 minutes later in english perfectly .. so i was like wtf ?? so i just had to wait there not having a clue what was going on.

I think that the older you get the more attention i get and the nicer they treat me .. all though i dont think ive ever had a bad experience.

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14-06-2006
  425
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aizawa's Avatar
 
Join Date: May 2006
Location: australia
Gender: femme
Posts: 41
i am a petite 19y/o and i absolutely HATE going to those luxury stores alone. they can be the bitchest people and look down on others as if they are poor or something. i've had my own experiences & it made me want to get out of there as soon a possible. so now i take my father along with me. and so far its been great. i think age really makes a difference.

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14-06-2006
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Ghost's Avatar
 
Join Date: May 2005
Posts: 693
actually my experience was not with SA but with my sis..
we all quaralling in Dior boutique over choosing the bag..this lady came to us smiling and "have u decided?"

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16-06-2006
  427
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Join Date: Jul 2005
Posts: 8
haven't they ever seen pretty woman?
Like they're doing me a favour by letting me in there. I don't care anymore, i'm nice if they're nice, if i'm ignored I just go about my business & don't let it bother me

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05-07-2006
  428
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djork's Avatar
 
Join Date: Aug 2005
Location: San Antonio
Gender: homme
Posts: 388
Quote:
Originally Posted by omar
haven't they ever seen pretty woman?
Like they're doing me a favour by letting me in there. I don't care anymore, i'm nice if they're nice, if i'm ignored I just go about my business & don't let it bother me
you need richard gere to rescue you.

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05-07-2006
  429
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leyla m.'s Avatar
 
Join Date: Sep 2002
Location: shoe emporium
Gender: femme
Posts: 16,472
ive had som many experiences but believe me, all the SAs with attitude get snobbed by me. i advise noone to try and intimidate me cos they always regret it afterwards...
this is mainly cos i am extremely confident even if i am wearing my converse and baggy pants at Lanvin, LV, Chanel et al...

it is all about respect. i once was a brand manager too and believe me it was tough cos customers would be rude and have the attitude : she's only a sales girl! little did they know i can probably afford more than them... but had to bite my tongue when they bossed me around..
therefore as a customer, you show respest and you will most of times get it in return...

and keep in mind not ALL sales girls are doing this job out of boredom, etc.. you DO (in rare cases) get the passionate fashion savvy girl/boy who would love to serve you in the highest standards just as expected

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06-07-2006
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djork's Avatar
 
Join Date: Aug 2005
Location: San Antonio
Gender: homme
Posts: 388
i've actually received excellent service the past few times i've been in neimans. never thought i'd say that.

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06-07-2006
  431
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fashionista-ta's Avatar
 
Join Date: Jul 2005
Location: Hardly ever at Barney's
Gender: femme
Posts: 13,592
^ I never thought you would either Congratulations I have actually had some rather crappy service in Nordstroms lately Some good, some not ...

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07-07-2006
  432
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MattS's Avatar
 
Join Date: Feb 2006
Gender: homme
Posts: 24
I found the people in Barney's on the menswear floor were very friendly and helpful.
Some of the Dior Homme SAs act as if they're shagging Hedi Slimane though, they can be arrogant and ignorant I find, whereas others are polite and enthusiastic about the clothes.
If I'm ever treated badly though I just just speak abruptly and wear a moody face, tear them as they treat you I find is the best option.

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07-07-2006
  433
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fashionista-ta's Avatar
 
Join Date: Jul 2005
Location: Hardly ever at Barney's
Gender: femme
Posts: 13,592
Quote:
Originally Posted by MattS
Some of the Dior Homme SAs act as if they're shagging Hedi Slimane though, they can be arrogant and ignorant I find
I would not discount that as a real possibility

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08-07-2006
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astatine's Avatar
 
Join Date: Apr 2006
Gender: femme
Posts: 902
I have a question actually...

How do you...gently discourage (for lack of a better word ) SAs who won't leave you alone even after you tell them you just want to browse and will ask for them if you need help? I was in such a situation earlier today when the SA wouldn't leave me alone

It felt a bit like being stalked, actually...everytime I turned around her face was inches from mine

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08-07-2006
  435
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tott's Avatar
 
Join Date: Aug 2002
Gender: homme
Posts: 4,261
^ I don't know, I usually just smile and say "I'm just looking"...

But when it comes to great SAs, Hermès is still my no. 1. I've been to Hermès in Athens, Milan, Munich and San Francisco and have been delighted each time.

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