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27-01-2008
  496
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it's always nice to hear personal anecdotes!

thanks borja!

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27-01-2008
  497
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yes borja, thank you! enjoyed the read.

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28-01-2008
  498
the crying of humanity
 
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Great review, borja - I read through everything! I personally have only visited a handful of stores considered 'luxury,' notable Coach, MaxMara, and Barneys.

Coach employees are always friendly and inviting, even if you're only perusing and not buying anything. However, I've found that the one time I truly needed help (when I was purchasing a gift for my mother), no one stopped by and asked if I had any questions. Once I got their attention, however, they were helpful; it was just a matter of getting them to notice.

MaxMara has got to be one of the best stores I've visited in terms of customer service! When my mother and I went in, only one employee was working (it was a small store), but she was too kind. We couldn't afford anything, but she still seemed happy to help. I felt bad afterwards because we probably wasted her time, but oh well.

Barneys, on the other hand, lacks in customer service. The location I visited was two stories and full of employees, yet no one greeted me or asked if I needed help. One employee in particular followed me wherever I went, checking every item I even slightly brushed against (purses, dresses, etc.), which I thought was unnecessarily cautious.

So, there you have it, my noticeably small review of luxury stores. Now if you asked me to review inexpensive retail stores, I'd be more than happy to help.

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29-01-2008
  499
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Great posts everyone, I love reading these sort of reviews.

Barneys NYC - I either get hounded by the sales assistants who keep on introducing themselves to me and pushing me into fitting rooms, or they completely ignore me. And I wear more or less the same outfits! Also notice that they always zero in to what bag I'm carrying.

Bergdorf Goodman NYC - I went with my mum and got the most lovely service. We did end up buying two Chloe coats and some other things. He gave us a card and told us to email him if we were back in NYC (my mum was here visiting, I'm here for a bit longer) I went a week later and the guy who served me had absolutely no idea who I was. I guess this pretty much reiterates knightley's story :9

Hermes in Paris - lacklustre service. We were interested in looking at some bags and we waited for 15 mins, although they gave us glasses of water. Decided to buy two Kelly bags (one for mum, another a gift for my grandmother) in the end, but they didn't really give us much a response, it almost seemed like they were annoyed to sell them, or something like that :S They also wouldn't let us buy two initially, but we explained one was to be a gift for my grandma, and they made us put each Kelly on credit cards with different name.

LV Champs Elysee Paris - far and beyond the best customer service. Attentive, not pushy. I spent ages umming and ahhing and half the time probably didn't seem like a serious customer. Went above and beyond searching the store and the rest of France for what I was after, even saying he could put what I wanted on hold for me even though it was the very last one in stock in France and there were people in the store asking to buy it if I didn't want it (xxl cream Mahina bag). Ended up buying it anyway, but yes, fantastic service.

Louis Vuitton 5th Ave - very rude. Asked a few questions and the SAs (who were a few years older than me, mid 20s) were insolent and rolled their eyes at each other after we finished speaking to them.

Chanel Paris - in general they were alright, better than Hermes. Though their service improved ten fold when we walked in with large orange Hermes shopping bags. The store in Printemps was the best though - but I did see another SA giving some Asian tourists major attitude which was a shame

Lanvin Paris - very sweet. Not pushy, they were there if you wanted them to be but still very friendly and went off to do their own thing if you didn't. In fact I found most customer service in Paris to be like this.

I'll probably think of more later on


Last edited by Cicciolina; 02-02-2008 at 09:29 AM.
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29-01-2008
  500
front row
 
Join Date: Jul 2005
Location: Houston,TX Home to the American Galleria
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Just got back from LA had mixed reviews.

Sunset Plaza:
Beautiful strip of shops an resturants,
D&G -Amazing service an all the sales ppl were very nice.
H.Lorenzo Mens Store- guy name Ron helped me Very Attentive an even took me to the back room to show me the new Dsquared stuff all the sales guys have this im too cool look but once you ask them a question they are all over it very cool group of sales ppl.
Hugo Boss-very nice ppl (as usual with my hugo boss experiences)
Angel-Devil-Owner was in town from Italy he was very helpful but pushy an the manager was nice too an not pushy but they didnt have anything for Summer in yet.

Rodeo Drive:

Yves Saint Laurent-For the first time ever I didnt have sales ppl there jumping all over the place (like their other locations) Blond sales girl came up about 5mins after i went to the mens floor. Didnt ask if I wanted help even though I totally know how they set their stores up an was opening the hidden drawers looking for shirts then I think she heard me complaining to my friend an runs from the other room asking if I needed help. I still bought a signature tee because I had been searching for it for 2years. My friend asked to see the vip an she denied it but when I asked her in the dressing room(when I decided to buy) she was all about it(totally ticked my friend off lmao) Showed it to us offered us drinks then off to the next store. Truely the most oddest experience Ive had at YSL usually extremely attentive at their boutiques, but not this time I guess.

Dolce&Gabbana-Luis very good SA pulled all the tees I wanted to see from the back room very cool guy. Even though the store was packed an bought some cool stuff!

Roberto Cavalli-Really nice sales people maybe also because all the sales ppl loved my outfit hahaha

Saks 5th Avenue-Mens Formal old school sales people (the kind I like) very nice greeting me the second I got off the elevator. Mens Contemporary Collection the floor was empty all the SA's hanging around the register couldnt tell if the the sales people were checking me out or giving me dirty looks either way didnt say a word till I started asking where the new Galliano an Dsquared stuff was.

Louis Vuitton-Last but definately not least. INCREDIBLE SERVICE!! If you go in ask for Yvette Hilton she is hilarious an nice an very knowledgable!!


Last edited by GalleriaResident; 29-01-2008 at 06:09 PM.
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30-01-2008
  501
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Join Date: Sep 2006
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Quote:
Originally Posted by Cicciolina View Post
Great posts everyone, I love reading these sort of reviews.
Hermes in Paris - lacklustre service. We were interested in looking at some bags and we waited for 15 mins, although they gave us glasses of water. Decided to buy two Kelly bags (one for mum, another a gift for my grandmother) in the end, but they didn't really give us much a response, it almost seemed like they were annoyed to sell them, or something like that :S They also wouldn't let us buy two initially, but we explained one was to be a gift for my grandma, and they made us put each Kelly on credit cards with different name.
i've seen this in other stores like Gucci in Barcelona, there was even a plaque informing that you can not buy more than two products from the same range (bags, wallets, shoes...) due to stock issues.
though i dont quite understand it chez Gucci, i can totally see it in Hermes. I am very very surprised you could buy one kelly (which i thought you had to order nowadays), two is even MORE surpirsing!

anyway, lucky you!!



Quote:

LV Champs Elysee Paris - far and beyond the best customer service. Attentive, not pushy. I spent ages umming and ahhing and half the time probably didn't seem like a serious customer. Went above and beyond searching the store and the rest of France for what I was after, even saying he could put what I wanted on hold for me even though it was the very last one in stock in France and there were people in the store asking to buy it if I didn't want it (xxl cream Mahina bag). Ended up buying it anyway, but yes, fantastic service.
arent they jsut THE BEST!? i loved them all, in every department i visited! if you (any of you) have a chance to go, do visit the Espace Louis Vuitton. When i was there, it was the SAs wearing red foulards (there were two of them) you had to ask for it

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30-01-2008
  502
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Thanks Borja, Cicciolina, and Galleria Resident for the experiences! Paris sounds like such a fun city for shopping!

I actually went all the way out to Chicago a couple of weeks ago for a weekend, but I only had time to check out a few of the stores on Oak Street...which kind of sucked because it was a six-hour car ride either way, and the rest of the time I was sitting in ballet studio waiting rooms...but I had fun.

Barneys - I get to bring the whole family with me when shopping () which, while only being three other people, takes a lot of fun out of the experience. But at Barneys, I was able to send 2/3rds of them away to the Kiehl's shop-in-shop while I looked around elsewhere. I think of the half hour I was there, only one employee acknowledged my presence. The merchandise wasn't very interesting, though. Stores in Chicago seem to only buy the most boring of any collection, and the men's designer department isn't very large to begin with. They had some pretty neat-o women's Balenciaga and Alaïa items, though.

Prada - Meh. This one was surprisingly busy, but I was in and out quickly because there was nothing good to look at. I think the only colored items in the men's section were those gross socks from S/S 08.

Hermés - Again, surprisingly busy. I only let myself ogle at the jewelry for a moment because an SA would probably catch me drooling if I looked any longer, and the men's section literally had fewer than twenty pieces. And the pieces that were there were things like white tees and non-descript suits.

YSL - My favorite store in Chicago. I seriously think there are only two employees who work in mens. In the past three years I've been there, I've seen the same two faces. The man who helped me was very polite, greeting me, looking in the back for things I was only really browsing through, in general doing things employees are supposed to do.

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31-01-2008
  503
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Join Date: Jul 2005
Location: Houston,TX Home to the American Galleria
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Quote:
Originally Posted by ilaughead View Post
Thanks Borja, Cicciolina, and Galleria Resident for the experiences! Paris sounds like such a fun city for shopping!

I actually went all the way out to Chicago a couple of weeks ago for a weekend, but I only had time to check out a few of the stores on Oak Street...which kind of sucked because it was a six-hour car ride either way, and the rest of the time I was sitting in ballet studio waiting rooms...but I had fun.

Barneys - I get to bring the whole family with me when shopping () which, while only being three other people, takes a lot of fun out of the experience. But at Barneys, I was able to send 2/3rds of them away to the Kiehl's shop-in-shop while I looked around elsewhere. I think of the half hour I was there, only one employee acknowledged my presence. The merchandise wasn't very interesting, though. Stores in Chicago seem to only buy the most boring of any collection, and the men's designer department isn't very large to begin with. They had some pretty neat-o women's Balenciaga and Alaïa items, though.

Prada - Meh. This one was surprisingly busy, but I was in and out quickly because there was nothing good to look at. I think the only colored items in the men's section were those gross socks from S/S 08.

Hermés - Again, surprisingly busy. I only let myself ogle at the jewelry for a moment because an SA would probably catch me drooling if I looked any longer, and the men's section literally had fewer than twenty pieces. And the pieces that were there were things like white tees and non-descript suits.

YSL - My favorite store in Chicago. I seriously think there are only two employees who work in mens. In the past three years I've been there, I've seen the same two faces. The man who helped me was very polite, greeting me, looking in the back for things I was only really browsing through, in general doing things employees are supposed to do.
Well Ian the reason your being disappointed is because of the stores.Hermes come on I love em but the are very stiff in designs,its bascially the same stuff every year especially in mens, but I do like the H belts an the occasional coat. Barneys ive never been to impressed with the mens stuff its like saks an neimans hippie rich cousin who trys to play off the wealth but likes expensive things. Prada again same thing about as bad as Marc Jacobs when it comes to mens love their phone,carry on bags,and sandals but for menswear its not a winner. YSL cant go wrong Next time you go I suggest the Saks Mens store on Michigan Ave. 3 stories,an last time I was their had a good selection.

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31-01-2008
  504
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^Well, I wouldn't quite say that. I was in NYC over the summer, and the buys there were amazing. Chicago's such a small market that they can only afford the safest merchandise...

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13-02-2008
  505
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Join Date: Aug 2005
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Quote:
Originally Posted by Hanne View Post
Some years ago I recieved an invitation to preview YSL's new collection.
I probably got the invite because I had bought a dress the season before, anyways..
dumb as a doorknob..I went there dressed in nothing inparticular..
and there was staff enough for individual attention, champagne, sushi ..the works and two young models modeling the collection.
As soon as I arrived one of the staff personel approached me and informed me (very politely)
that today they were having a special pre-showing of their new collection, and I sensed he told me this
because he thought I was a tourist that had just wandered in from the street..(or too young and poor to be a typical customer)
and didn't have anything to do there..so I just looked at him and said:

"I know, I got the invite" PRICELESS
Try this one on.......-

I was in a LV boutique in the states, (im from Canada) checking out their stock since I dont have one in my city, yet I have purchased many items from them in the states. It was a store within a NM store (I will not name the store). Both reps had terrible attitude and service skills. I suppose they figured I was was only window shopping and since I was carrying nor wearing anything spectacular let alone LV that day, I was paid little attention by them. I was even bumped by another customer, male, who clearly was ready to "BUY" something. When one of the reps "FINALLY" asked if they could help me, I requested a particular item. I could see there were none on display. They responded curtly they did not. I asked if they could check other stores via their inventory database. They said they were unable to. I knew this was untrue since other times LV reps in other locations have done this for me. I told them this and they said if I left them a phone number they would contact me when they were free to search. In front of the rep, I dialed my "friend" who is a well-known LV associate who is actually a personal shopper employed by LV and works out of a very well known high end LV store in the states. I left a message on her voicemail stating what it is I was looking for and since she had my visa on file, to charge it to my visa and transfer it to this store. I looked at the snotty sales rep, asked her name and left that with my message to my "friend" to have the item transferred. I closed my cell and left my number with the rep and requested she contact me promptly when the item is recieved in her store. Her mouth was still open when I left. (My friend is the one that will benefet, even though they dont make a "commision" per se but receive bonus). Had this woman done her job she would've received it. I hope she learned a lesson. :p She sure looked shocked.

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13-02-2008
  506
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Well I have one positive experience. I went into the Chanel store in Singapore the day I flew in - it was the middle of summer so it was stinking hot, I probably smelt, my clothes were rumpled, and I looked tired and not well dressed, but I had time to kill because I had to wait for some things to get done before I could check in and rest.

So into the Chanel store I went and unsurprisingly all the sales assistants ignored me and just chatted away amongst themselves except for one SA who was so nice and sweet to me, and very very patient as I asked her to pull out jewellery for me, or find pieces that weren't on display etc :p I probably seemed like I was having fun and not buying, but she was still really friendly and went off in search of things she thought I would like anyway to try on. Anyway I ended up buying a ring because she was so nice, and we even chatted a bit because she was only a few years older than me.

Anyway the next day I came in better dressed with my dad who was dressed in a business suit because he was on the way to a meeting, and suddenly we had all the sales assistants' attention but I seeked out the one who had served me the other day and made all my purchases with her because she was so nice. Ever since then whenever I go back, she puts things away for me that she thinks I'll like, or if I need something repaired, she'll get it done straight away without asking for receipts or giving me a hard time, which is what the Chanel Sydney store seems to be good at doing.

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13-02-2008
  507
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Here is my review of stores in Washington, D.C.

Saks Chevy Chase - great service in the shoe selection, mediocore in the rest of the store, except for women's accessories, they're better there then in the higher priced handbag selection.

Barney's Chevy Chase - I've always had great service there. Attentive, but not annoying.

Saks Jandel Chevy Chase - I hate that place, too stuffy. The salespeople are useless.

Gucci Chevy Chase - Mixed. I actually think the security guard should be promoted because at least he greats everyone unlike the SAs. I've bought a couple of things and still can't get on their mailing list.

Jimmy Choo Chevy Chase - Love them, so friendly consistently.

MaxMara Chevy Chase - useless, more intersested in talking to each other then helping me both times I was in there so I gave up.

RalphLauren Chevy Chase - good. Nothing great or bad jumps out.

Tiffany's Chevy Chase - pretty good, depends on who you go to. We've finally found someone we really like. Still I would expect a little more attention when our SA isn't there since I'm wearing a Tiffany diamond engagement ring and diamond necklace.

Sak's Men's Mazza Gallerie - the worst store ever. They are fine when you're in the store but don't expect them to ever call or follow-up on special orders. We've tried a few SAs and I've been disappointed in them all.

Neiman Marcus Mazza Gallerie - ok, they seem a little stuffy, but helpful when you ask. I do like the lady in the Hermes section though.

Burberry downtown DC - the service is so bad that we've left after receiving pre-sale invites only to buy at full price at Thomas Pink. I don't like the salespeople there at all, they cling to one customer and ignore you while they do it. They cannot seem to multi-task at all.

Thomas Pink downtown DC - Nice and helpful. No problems.

Cartier Chevy Chase - so-so, friendly but failed to follow-up.

VanClef Chevy Chase - great! super helpful brought out tons of jewelry, loved it!

Tyson's Corner - I've had good experiences at Saks & Thomas Pink. The Neimans there is ok, it just feels stuffy.

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13-02-2008
  508
trendsetter
 
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here in sweden, we don't have that many luxury stores, but most of them i've been to (gucci, lv, natalie schuterman), the service was awful and they were kinda rude.

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13-02-2008
  509
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I love this thread and I know the blonde girl in Men's at YSL GalleriaResident ! I dont usually shop much here in L.A. though. I like New York or Paris.

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26-02-2008
  510
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Quote:
Originally Posted by LetThemEatCake View Post
I love this thread and I know the blonde girl in Men's at YSL GalleriaResident ! I dont usually shop much here in L.A. though. I like New York or Paris.
LOL

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