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17-07-2009
  526
trendsetter
 
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Quote:
Originally Posted by shadow View Post
My old wealthy and cranky aunt taught me to shop, I used to accompany her when I was 5 or 6 (bored to bits). She always entered a shop and made herself confortable, did not look to any SA, instead she found a confortable chair first and the SA would come to her... if there was no chair she would ask for it .
Hilarious! I have an aunt like this ... she shops alottt. So once when I was with her and said I'm hungry - she tells me dont worry we're going to etc etc store. Apparently she was a regular there so they got me food to eat

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17-07-2009
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I consider it an accomplishment if I can sneak into sephora without anyone asking me if I need help

Living in cleveland we have very little high end here so I always thought it would be amazing to live some place like new york where everything is right at your finger tips. However I've been flying to new york every few months to visit a freind recently and I realize online shopping is more for me. I've run into some very rude SAs and some ones but regardless I never really feel comfortable in those stores. I feel guilty trying things on and not buying anything and a lot of those stores will be mostly empty so I feel like all eyes are glued on me. I'm constantly checking all the online stores I know so that I dont buy something, then find something else I like more tomorrow and regret the purchase, but thats harder to do with physical stores. Also, there is something about the SA staring you down and the thrill of taking a piece home right away that makes me buy things that I otherwise may not. I also like to wait a few days after I find something before I order it to make sure it's not an impulse buy, and thats more of a hassle in store. As nice as it is to try something on before you buy, the whole environment just screams impulse buy for me.

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17-07-2009
  528
Power to the 99%
 
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^ Oh I love the aunt and the chair Unfortunately I'm too impatient for that.

Recently I was at Barney's ... my alterations weren't done correctly, so I had brought them back to be done over. When I got there on the designated day, I found that they hadn't done anything since I was there last, and neither had they called me. Perhaps needless to say, I was rather irritated. (It's an hour and a half round trip for me.) I was going to have to do another fitting, it was well over 100 degrees outside & I was really thirsty, and I thought it would do me good to have a few minutes to calm down. So I went to Nordstrom's to the lounge, got a cold bottle of water, and came back. A new SA was all snotty--"We've been waiting to fit you!" I said that it was extremely hot, I was thirsty, no one offered me a drink, so I went to get one--"God helps those who help themselves." She went on to get snottier--I was rather amazed. At that point fortunately she disappeared--I'd had quite enough of her. Maybe she'll self-destruct between now and my next visit

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07-08-2009
  529
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I was at Saks a few months ago with my boyfriend and sister (I am 20 and my sister is 15). I wasn't feeling my best-- a little sluggish and bloated-- so I was just wearing a tshirt, shorts, and teva sandals. I heard one SA mutter to another "They won't be buying anything, don't bother with them..." as we walked past. So... I didn't!

I have had the most varied experiences at that store... I have found that the male SAs and the younger women are the nicest.


Last edited by marylauda; 07-08-2009 at 08:48 PM.
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09-08-2009
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Prada in Paris - ok that was long time ago - ... they were a** ! ... Pretty rude and laughing on peoples' back ... I could observe them as while my cousin was shopping I was seated waiting and looking after her baby ... Only one woman was nice and very sweet !!! Ask if I needed something etc.

Louis Vuitton - everywhere in France - are perfection ! Best service !

YSL - everywhere in Paris - really nice and helpfull ...


I could go on ... But seriously in France service isn't the best imo ... I think now everytime you enter a shop (even AA !!!) sale people look at you very arrogant if you are dressed 'normaly' .... If you don't correspond the aesthetic of the shop, or yr look don't scream "I am a Fashion people and I have +1000€ to spend" the sales person would look arrogant and rude !

My best recent luxury shop experiences were in the Middle East !! People welcome you good, are really nice ... And you cannot be scared of trying the whole shop on because they are happy to help you ... Well ... I don't know I feel more confortable overhere than in Paris ... But I guess it all depends on shops and sale persons personnality ...

But in France some of them often forget they are here to sell and not to pose ! especially the young ppl !!! Prefer an oldest sale person to a young and beautiful one !

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09-08-2009
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Some of these SA people are SO nasty-acting. I just want to say to them, "You're a Sales Associate, the clothes you're wearing you got for free practically, you have no idea of how much money I'm going to spend in here, so kindly fcuk off and go back into the employee break room." This only happens to me when I'm trying/looking for clothing, when I am at a Cosmetics counter (where I probably know more than the SA) I get my service right away because only the other day @ Bloomingdales I was looking for something at a Shiseido-Cle De Peau Beaute counter and the woman said, "Oh and we have men's skincare too." I probably glared at her for a good 15 seconds before saying, "I dont use skincare targeted towards men. Besides its the exact same, just in different packaging."

I bought something and the girl was so aloof she put the wrong product in the bag! Hello! Pay attention! I might have spent more money if you didnt wander off. Ugh. Some people dont deserve these jobs.

If I could work in Cosmetics I'd be so happy to have the job and I would dote on anyone that comes by, no matter what they look like. A LOT of people shop in comfort clothing, its no reason to ignore them or whisper that they're not going to buy anything.


Last edited by LetThemEatCake; 09-08-2009 at 01:21 PM.
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09-08-2009
  532
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Harvey Nichols - Always lovely staff, especially in the handbag department. No matter how you're dressed or if you're just browsing they'll offer to help and won't glare at you the second you touch anything like in Selfridges!

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09-08-2009
  533
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I don't really have any horror stories with SAs, but it's genuinely nice when you enter a store and they sort of just leave you alone, after so many times when they seem to coyly follow you around

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12-08-2009
  534
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Quote:
Originally Posted by LetThemEatCake View Post
If I could work in Cosmetics I'd be so happy to have the job and I would dote on anyone that comes by, no matter what they look like. A LOT of people shop in comfort clothing, its no reason to ignore them or whisper that they're not going to buy anything.
You deserve to have the job! The skincare advice you give on the forums is always amazing- and much better than anything I'd ever hear from an SA.

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21-08-2009
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Here in Australia the luxury stores have pretty good service.

Prada - all the sales assistants are intimidating but after you have a browse, they are very nice and leave you alone in peace.
One thing about Prada is that there are probably more staff than necessary. Once I counted more than 10 staff for a store with two or three customers!

Burberry - the nicest service; SA's are very helpful and have good knowledge of current collections.

Louis Vuitton - There was only one time when I was mistreated there, because it was busy and they were selling a lot of bags - I think I interrupted or something!
But other times, they were very helpful and offered us drinks and a catalogue to browse through.

Chanel - I've only been there once with a friend but they were very nice. They only treat people badly if they go into the Ready-to-Wear section. Once you go there and you don't have the intention of buyinga anything - be prepared to experience the wrath of the Chanel SA's!!!

Gucci - absolute WORST. The SA's are so so so bitchy and they treat you condescendingly. I felt like saying "Who buys Gucci these days? It stands for bad taste!" but I held my tongue!
They are SO arrogant there, and they know nothing about the collections or aesthetic of the label. Very clueless staff.

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21-08-2009
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^ I kinda agree about the gucci people but only because of my last visit there. i was looking at the mens shoes and asked this old guy working there if they had the fall collection or were going to recieve the fall shoes and how he answered was very rude. He kept on telling me "umm sir those are the fall shoes". I kept on thinking in my head " look you idiot, i'm talking about those FALL 09 shoes from the show with the colored neon lining etc etc".

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22-08-2009
  537
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^ I was utterly unimpressed with the Gucci store and its SAs the one time I've been in it. I believe I wrote about that experience earlier in this thread

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02-09-2009
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I found the best service in Beijing, the staff was always very helpful, even if you didn't buy anything.. actually everywhere I went there was good service so it wasn't only the luxury stores that had great SAs

the service in stockholm is rather mixed, you have to be able to ask for help to receive it.
MaxMara definately has the nicest SAs.. very friendly and helpful.
I definately agree with everyone saying that the younger ones are nicer. probably because they still have the will to live:p

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02-09-2009
  539
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Quote:
Originally Posted by *k.a.t.e* View Post
Harvey Nichols - Always lovely staff, especially in the handbag department. No matter how you're dressed or if you're just browsing they'll offer to help and won't glare at you the second you touch anything like in Selfridges!
Really? I've never had a problem with most of the SAs in Selfridges. Most of them are nice (especially one guy who works in womenswear on the second floor who is always so helpful and friendly). Only one time I had a pushy salesguy in Selfridges who was practically in the changing room with me, but aside from that I love shopping there!

Dover Street Market are notorious for their unfriendly sales staff though...I think it's more because there's usually more staff than shoppers in there.

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12-10-2009
  540
trendsetter
 
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Quote:
Originally Posted by saann View Post
I found the best service in Beijing, the staff was always very helpful, even if you didn't buy anything..
Hm, I find them just ok. In the beauty centers I can find them too cloying, pushing things on you. "Just browsing" is a concept they don't do here. It gets very annoying, very quickly. As for clothing in luxury stores, sometimes I get nary a word or look, which is odd. The best was Marc Jacobs and Marc by Marc Jacobs where the SA actually welcomed me and told me to take my time and "look around" and didn't bother me after that. Perfect Once at a Chanel boutique got briefly followed by a security person which was kind of hilarious. The Lane Crawford here was nice and more low key (but it is always dead and completely empty), although when I was looking for a specific candle brand, I heard that oft replied refrain, "But...this one (dress, candle, beauty product, whatever) is really good, it's from (France, America, Spain)!!" I'm sorry but I really don't give a flying poop about where it came from, I want what I'm looking for and nothing else. I only laughed because the SA at Lane Crawford told me this and a beauty SA at Watson's (a drugstore here) had just used it on me, "But this nail polish (Rimmel) is really good, it's from Spain!" I think this phrase should die a quick death.

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