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08-08-2008
  196
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Quote:
Originally Posted by seanutbutter View Post
I visited Barneys New York today and was appalled at the service I received (or lack thereof). I don't expect the royal treatment, since I'm sure my appearance turns most off, but a simple "hello" and/or "do you need help with anything?" would have been nice. I felt like I was being watched the entire time I perused the store.

MaxMara, on the other hand, was great, and as a result made me feel awful because I knew I couldn't afford anything.
You should visit the Barney's in SF sometime. Everytime I go there, I feel like a queen.

The Ferragamo store in SF from my experience was pretty bad. I've only been there once, and it was with my bf. There was this lime green coat lined with fur that we were kind of gawking over and the lady was so cold.

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08-08-2008
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Chanel... anywhere

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10-08-2008
  198
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Quote:
Originally Posted by mkd1187 View Post
Chanel... anywhere
funny I was going to come in here and say Chanel. I had the worst CS at the boutique in Paris...or `worst` I say because I didn`t get ANY service at all. After about 20 minutes of trying to get help I left.

This doesnt go for Japanese Chanels though...or any place in Japan for that matter. You can go to a grocery store and get 10x better service than anywhere in the west....

Of course, the whole *idea* was to buy something from Chanel *in* Paris.... but screw that...fuhget it...not worth it...

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10-08-2008
  199
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I don't usually get bad service where I go and I'm shocked to read through this thread and hear of everyone's bad experience. Of the places that I've been to with great service here's a few that stands out in my mind: Barney's Dallas, Neiman Marcus Dallas (a lady in the purse dept calls me the moment they markdown anything), Gucci Houston, any Nordstoms, Alexander McQueen Las Vegas, Prada Honolulu, Dior Honolulu, Coach Houston, and Saks Fifth Avenue Houston (except for the purse department).

There used to be a guy that worked in the purse department in Saks Houston who was super nice and we ended up becoming good friends, but ever since he left, every time I go to the purse department I get completely ignored. Other than that they pretty much jump on me every time I walk through there to stop me from going to Neiman Marcus

The Prada store in Honolulu was ridiculous with their customer service. All I did was walk in there to ask if they had the Spring 08 purses with the "fairies" on it. The next thing I know I'm sitting down, going through the S/S 08 catalog and having a 30 minute conversation with the store manager about the collection. She told me everything; news, events, tips, sign up for this sign up for that. The AC wasn't turned on very high so after a while I was sweating buckets and was trying desperately to end the convo and get out of there.

The Dior store in Honolulu was super nice too. I had purchased the anniversary Dior book and it felt like it was about half my weight so the SA there (who again talked to me for about 10 minutes on how great Dior was), was very concerned about my safety in carrying the book in 5 inch platform heels, so he offered to carry it for me to my car.

The bad experience I had was in Neiman Marcus Houston. The bad service wasn't directed to me, but my friends who were with me and I didn't like that at all. My friends were being followed through the store, they were being discouraged from touching anything, and were being completely ignored when they asked a question while the SA's were being completely nice to me. The bad treatment they were getting vs. the good treatment I was getting upset them so much that they told me that they were going to wait outside the store for me. Also one of the ladies at the NARS counter nearly bit my head off because I didn't want to buy a bronzer she suggested. Why the hell do I need bronzer when I'm already super-tanned naturally?

And for those who believe that you have to act like a b!tch to get good service: as I said above, I hardly get back service and that's not because I go into these stores dripping in diamonds or anything. I've learned that a nice smile, showing great interest in the brand/products, and maybe even cracking a joke to make them laugh will get you a long way. The SA's always remember me when I go back to the stores and they always treat me well.

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14-08-2008
  200
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^ I actually got crummy customer service in a Nordstrom's last weekend It wasn't the front line really, it was management and the actual customer service department. I had somewhat of a special request, and the way they handled it ... I've asked for the exact same thing in another Nordstrom's with absolutely no problem. Hell, Target has done it for me with no problem. I'm afraid I wasn't very Zen about it either I marched back to the counter where my stuff had been swept aside and demanded to be checked out immediately Normally Nordstrom's is a great experience ... this store is the bottom of the Nordstrom's barrel in this area, and it doesn't seem to be well-managed ... at all.

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14-08-2008
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Quote:
Originally Posted by mishahoi View Post
funny I was going to come in here and say Chanel. I had the worst CS at the boutique in Paris...or `worst` I say because I didn`t get ANY service at all. After about 20 minutes of trying to get help I left.

This doesnt go for Japanese Chanels though...or any place in Japan for that matter. You can go to a grocery store and get 10x better service than anywhere in the west....

Of course, the whole *idea* was to buy something from Chanel *in* Paris.... but screw that...fuhget it...not worth it...
Wow, I've always had a pleasant experience at Chanel. The girl at the one in Paris was so friendly (it surprised me), and everytime that I go to the one in Houston - I am always treated very well.

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14-08-2008
  202
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Quote:
Originally Posted by McQueenGirl View Post
The bad experience I had was in Neiman Marcus Houston. The bad service wasn't directed to me, but my friends who were with me and I didn't like that at all. My friends were being followed through the store, they were being discouraged from touching anything, and were being completely ignored when they asked a question while the SA's were being completely nice to me. The bad treatment they were getting vs. the good treatment I was getting upset them so much that they told me that they were going to wait outside the store for me. Also one of the ladies at the NARS counter nearly bit my head off because I didn't want to buy a bronzer she suggested. Why the hell do I need bronzer when I'm already super-tanned naturally?
I was just there yesterday, and won't ever shop there again. I think that it's a pretty tell-tale sign when they only accept their own credit card and American Express (which is laughed at everywhere outside the U.S.).

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14-08-2008
  203
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Quote:
Originally Posted by scivolare View Post
I was just there yesterday, and won't ever shop there again. I think that it's a pretty tell-tale sign when they only accept their own credit card and American Express (which is laughed at everywhere outside the U.S.).
God I hate that! And then just when you are about to pay and you whip out your Visa they look at you and tell you, "I'm sorry but we don't accept Visa." Then you have to leave the store, go down the escalator to the Galleria's basement level/food court/ice staking rink, walk to the opposite side of the basement level and then wait in line to withdraw money from the ATM. But I rather do all that then apply for their stupid credit card. I won't fall for their marketing tricks!

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14-08-2008
  204
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Quote:
Originally Posted by McQueenGirl View Post
God I hate that! And then just when you are about to pay and you whip out your Visa they look at you and tell you, "I'm sorry but we don't accept Visa." Then you have to leave the store, go down the escalator to the Galleria's basement level/food court/ice staking rink, walk to the opposite side of the basement level and then wait in line to withdraw money from the ATM. But I rather do all that then apply for their stupid credit card. I won't fall for their marketing tricks!
Oh I just left. I knew I could get what I wanted at Nordstroms (which I did), so I told the lady that I just wasn't going to bother with all of that. And was stopped by 3 other ladies apologizing, and I just rolled my eyes - I mean, come on! Visa is the most widely accepted card in the world, and Neimans doesn't accept it. Bull.

But my mom and aunt stopped, and my aunt was visiting from England so she asked what they do with foreigners, since they clearly won't have a Neimans card, and American Express is not accepted anywhere outside the U.S. (regardless of what they tell you in the ads), and they said they have some special offices downstairs that will let you scan your visa and get a Neimans gift card. LMAO!

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14-08-2008
  205
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Quote:
Originally Posted by fashionista-ta View Post
^ I actually got crummy customer service in a Nordstrom's last weekend It wasn't the front line really, it was management and the actual customer service department. I had somewhat of a special request, and the way they handled it ... I've asked for the exact same thing in another Nordstrom's with absolutely no problem. Hell, Target has done it for me with no problem. I'm afraid I wasn't very Zen about it either I marched back to the counter where my stuff had been swept aside and demanded to be checked out immediately Normally Nordstrom's is a great experience ... this store is the bottom of the Nordstrom's barrel in this area, and it doesn't seem to be well-managed ... at all.
You should email or call the store manager or district manager & tell them about your bad experience... Nordstrom is known for their customer service & upper management doesn't like to hear stories like this. My Mom had a bad experience once & talked to the store manager about it... they took care of her problem & also sent her some beautiful flowers & a lot of candy.

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15-08-2008
  206
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whoever said that zara has awful customer service you are absolutely correct. just so unhelpful and patronising when you ask them a question. i always find that they give you hateful stares and such too.
my most annoying experiance in there was when there was a fairly large que for the till, one girl was serving while the manager looked through one of their department books and a further two sa's just chattered and didnt serve anybody. if we did that where i worked there would be hell to pay.

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15-08-2008
  207
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Quote:
Originally Posted by scivolare View Post
Oh I just left. I knew I could get what I wanted at Nordstroms (which I did), so I told the lady that I just wasn't going to bother with all of that. And was stopped by 3 other ladies apologizing, and I just rolled my eyes - I mean, come on! Visa is the most widely accepted card in the world, and Neimans doesn't accept it. Bull.

But my mom and aunt stopped, and my aunt was visiting from England so she asked what they do with foreigners, since they clearly won't have a Neimans card, and American Express is not accepted anywhere outside the U.S. (regardless of what they tell you in the ads), and they said they have some special offices downstairs that will let you scan your visa and get a Neimans gift card. LMAO!
Now that is good to know!! Now that we have Barney's and a primo Nordstrom, Neiman's is just a distant (rather unpleasant) memory ... I think last time I went there was for Ferragamo, but now we have a Ferragamo boutique too

I assume that American Express must give them big bucks ...

Flowers and candy, MMA, that is tempting

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Last edited by fashionista-ta; 15-08-2008 at 01:13 PM.
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15-08-2008
  208
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I had a semi-bad but very annoying experience at Bloomingdale's in Soho. I wanted this John Hardy bracelet, and literally stood there looking around to make eye contact with someone. It was a little bit before closing, and one girl was reading a magazine, and the other SA was chatting with her boyfriend - who I assume was waiting for her to get off. She totally saw me but every time I looked over - she would avoid making eye contact.

It took literally 15 minutes and I finally stormed over and said "sorry to interrupt!!! But I want to BUY something!!"

She ended up being really nice... but still!

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18-08-2008
  209
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Quote:
Originally Posted by mishahoi View Post
funny I was going to come in here and say Chanel. I had the worst CS at the boutique in Paris...or `worst` I say because I didn`t get ANY service at all. After about 20 minutes of trying to get help I left.

This doesnt go for Japanese Chanels though...or any place in Japan for that matter. You can go to a grocery store and get 10x better service than anywhere in the west....

Of course, the whole *idea* was to buy something from Chanel *in* Paris.... but screw that...fuhget it...not worth it...
well Chanel Vienna is the worst! closely followed by Chanel Zurich.
Las Vegas Chanels - there are several shops - perfect service!
Munich -nice, London nice - both on Sloane street and new Bond street
Paris is so-so - too many people!

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18-08-2008
  210
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I hate Nordstrom! Despise it! Loathe it!! OK, it's actually just the Flagship store in Downtown Seattle on 5th and Pine I dont like. Actually it's a toss-up as to what department you're in. Get this. I usually purchase from Nordstrom Store #4 in Bellevue, WA because I have some very good friends in Cosmetics there that I've been customers of for a long time. I was downtown however one day, didnt feel like making the eastside commute, and attempting to return some skincare that didnt work for me. The total return price was like $500-something. Naturally the register at the cosmetics counter didnt have that much cash so I had to go up to Customer Service, where you think they'd be chipper and go way OUT of their way to be friendly. I attempt to get my cash back, and for this, they need a photo ID. I dont drive, so I dont have a drivers license, yet I have a military ID which is the same, has my photo, an ID #, etc. The woman just stares at it like I've pulled out a gun when I hand it to her. She tells me, "I've got to check and see if this is accepted here," and gets on the phone, calls someone, "Hi do we take Merchant Marine Document as an ID for a return? Says issued by the US Coast Guard." I'm standing there feeling like a terrorist or something, just getting slowly heated. She hangs up and says that my ID isnt acceptable, that it doesnt have enough numbers to enter into the system!? I call her a.s.s. out because I've used this as my ID for years, and returned items at another Nordstrom with it, and never had an issue. She doesnt say "I'm very sorry" or anything to try and calm me, (I wasnt hysterical, but visibly agitated) instead she grabs a gift card and puts the $500 on it! Like I want to keep shopping at your store? No, I wanted my cash! Long story short I purchased stuff off the gift card, then returned it all for cash another day. The same day I was looking at Rick Owens in the Collectors department and a lovely woman was right on me, asking if I wanted to try anything on, have a seat and some water, so...Nordstrom's is very hit and miss. I still dont like them though, except for my friends at Bellevue Store #4.

To whomever mentioned Prada and Dior in Honolulu, I know those are great stores, and that mall, Ala Moana, gets SO HOT! I was living there a couple years ago and I sweat pretty easily, (15 mins of cardio and I'm drenched) and just from walking around I had pit stains but everyone was friendly and acted like they didnt notice.

I love the Neiman's at Ala Moana...the women at the Natura Bisse counter are so nice!

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