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19-08-2008
  226
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LetThemEatCake's Avatar
 
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Quote:
Originally Posted by McQueenGirl View Post
And I agree with you LTEC. The Neimans in Ala Moana is very good unlike most of the Neimans out there. But please write that letter to Nordstroms! I can't believe they would treat a soldier like that If I was there I would have jumped in and given that SA a piece of my mind.
I'm actually not a soldier, I just have a Military ID because I work on a cruise ship, which requires you to have a MMD (Merchant Marine Document) to work aboard a vessel. Still, I shouldnt have been treated that way. I did, however, get the name of the store manager and will consider writing a letter, not that I expect anything to occur.

The Neiman's in Ala Moana is definitely very very different than other Neiman's. Every time I went in there I was always helped, complimented, taken care of. The one in Beverly Hills? Forget it. Except there is a nice guy named Courtney in Men's that kept complimenting me on my sunglasses and asking me what I was up to..I dont know if he was hitting on me or what...I went to Cosmetics, the La Prairie counter and asked a woman for a sample of a cream, and some flaming gay came out of nowhere (eavesdropping because he had no customers I assume) and said, 'They never have samples of that!'

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19-08-2008
  227
Power to the 99%
 
fashionista-ta's Avatar
 
Join Date: Jul 2005
Location: Hardly ever at Barney's
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Quote:
Originally Posted by isolagirl View Post
Susan in San Francisco and Grocery Store in San Francisco

As soon as you walk in, they stock you. When I enter I always say if I can browse or have a look" and they ALWAYS stay 2 meters behind me. It gives me the horrible sensation of someone that is breathing on my neck. I can't take it. And as soon as i barely touch something, they immediately say "oh that piece is wonderful!"

They have no idea how to sell nor how to understand customers.

It's too bad, because I would go there more often as they carry a lot of lanvin, marni, commes des garcons, etc...
I suspect they're on commission ...

When I worked in retail, I got hazed by a very interesting woman who had worked at the store for 30+ years They were upset because it was a particularly slow summer & I came in & outsold them It wasn't deliberate, of course, I was just doing the best I could with the hand I was dealt.

Anyway, we strictly took turns helping the people who walked in the door. When it was my turn, if I wasn't right with "my" customer at all times, she would come up & hiss at me. I remember this couple telling me to back off, and I explained that [name withheld] would hiss at me if I wasn't with them So you never know ...

But I would just quietly ask the SA's name, explain that you'd like to browse on your own, & that you will be certain to ask for him/her if you decide to try or buy something.

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19-08-2008
  228
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reese06's Avatar
 
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As a sales associate myself at the moment, I can say that a lot of stores have horrible customer service but a lot of CUSTOMERS also don't recognize OUTSTANDING customer service and are not used to it.

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19-08-2008
  229
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^ I will certainly admit to not being used to it

My expectations were really raised by the experience of being an SA ... I realized how good it could be. I was young at the time & had literally never experienced good customer service. One thing I did learn is how wrong it is to yell at one SA for another's mistake ...

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19-08-2008
  230
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McQueenGirl's Avatar
 
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Quote:
Originally Posted by LetThemEatCake View Post
I'm actually not a soldier, I just have a Military ID because I work on a cruise ship, which requires you to have a MMD (Merchant Marine Document) to work aboard a vessel. Still, I shouldnt have been treated that way. I did, however, get the name of the store manager and will consider writing a letter, not that I expect anything to occur.
LOL, I should read more carefully . I saw the words "Military ID" and "Marine" and just ran with it. Anyways you should not have been treated like that.

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Last edited by McQueenGirl; 19-08-2008 at 08:34 PM.
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20-08-2008
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it's not a store but, i hate it when the SA runs by the dressingroom and asks if you're ok in there.. i just want to be alone when i'm in the dressingroom

and i definately hate it when they go inside.. i mean
who does that?

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20-08-2008
  232
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Sill, believe it or not, I have come across lots of clients that want me in the dressing room with them. They just want my full attention and don't care if I see their goods. I don't mind, its actually flattering that they trust me so much to be in their personal space like that.

I recently had a dose of bad service at the Kate Spade store in Georgetown, DC. I went in with my mom and grandmother and one of the SA's kept staring at us and I caught her looking us up and down like criminals. I look her in the eye and she still does not say hello or see if we need any help with anything. We didn't end up getting anything, but geez - greet your customers if you want them to come back later and stop acting like you're too good to say hello!

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Last edited by iLoveCouture; 20-08-2008 at 06:22 PM.
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20-08-2008
  233
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I usually get great customer service wherever I go.. well I think it's great customer service.. it's just that it gets annoying.. I'm happy w/ a greeting and a "May I help you with anything?".. but sometimes there are S.A.'s that are up my ***.. and I hate it.. if I have selected something they always ask to reserve a dressing room but I get impatient while shopping and I usually never try clothes on.. Okay.. Asking once is alright (and I guess they're trained to do that) but some keep asking every 5 minutes.. it gets annoying.. I also don't like when S.A.'s ask if I'm okay and if I like w/e I'm trying on and if I want to try something else that I might like. Hmmm.. No..

I don't like S.A.'s who won't let me browse the shop in peace..

I don't think I've ever had a bad experience.. except one time when I paid something in cash.. the S.A. looked annoyed.. and it took FOREVER for me to get my change.. I noticed most S.A.'s expect their customers to pay with credit card.. Most assume you'll pay w/ CC. I always use cash though.

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22-08-2008
  234
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I work at a pretty small Gap store and our customers are very cooperative and gracious for the most part... although some people want to be tended-to like they're divas but I just go with it...

as for our service, it's much more friendly than some other retail stores in my mall. I personally think the worst service is in the smaller, cuter boutiques. I just feel looked down upon when I'm in there. but whatev.

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25-08-2008
  235
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baRose's Avatar
 
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Quote:
Originally Posted by sill View Post
it's not a store but, i hate it when the SA runs by the dressingroom and asks if you're ok in there.. i just want to be alone when i'm in the dressingroom

and i definately hate it when they go inside.. i mean
who does that?
Ha ha! I hate that too. They usually ask right when Iím close to being nude and even though they are not coming in, I just feel strange with them hanging out outside my door.

They would never come inside unless I needed help though (back zipper, etc)

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26-08-2008
  236
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They're trying to make sure that if you need another size that you don't have to put all your clothing back on and then go looking and have to repeat the process. I expect this, especially when I'm in a high fashion store, when it doesn't happen and I need a size, I'm quite annoyed.

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26-08-2008
  237
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^ Agreed. Some of what's being described here is actually good service ... although of course tone matters--there's a right and a wrong way to do the right thing.

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26-08-2008
  238
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I'm not a huge fan of the sales people at Jeffrey in NY. Every time I've ever been in the store, the sales people have always seemed to follow me around - to the point in which I've felt that my personal space was being invaded. I've also had a few sales people who were either overly pushy, or who simply made strange comments.
It's a shame because despite the fact that the store has a great shoe selection, I've never wanted to stay for very long. However, the store has a pretty strong following, so I might be the only one who gets freaked out by the staff at Jeffrey.

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Last edited by Starry_Night; 26-08-2008 at 01:52 PM.
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26-08-2008
  239
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Yeah, I think its the tone. And I'm also just painfully shy sometimes.

You're right, it is good customer service because I would be pissed if I need a different size and my SA didnít offer.

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26-08-2008
  240
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I usually get great customer service anywhere I go. I went to Vegas just recently and I walked into MaxMara @ caesars palace, omg, they were super friendly!

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