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16-03-2011
  331
windowshopping
 
Yonni's Avatar
 
Join Date: Mar 2009
Gender: femme
Posts: 42
Quote:
Originally Posted by LondonisFlawless View Post
I have had good experiences in Zara, i just can't stand the staff in Hermes on Bond St. They need to get over themselves, they don't own the company.

It's the exact same at Hermès Paris at the Faubourg Saint-Honoré ! Does Hermès only hire arrogant staff ?! Also, the Repetto store at Rue de la Paix in Paris is even worse ; some don't even bother looking at you and prefere ignore you totally !
Aww seriously, I hate that, it makes me think of this movie with Julia Roberts, Pretty Woman. I assume they sometimes meet "bad" customers (I mean, in high fashion stores, many customers are rich and often arrogant, that's a bit cliché, but sadly it's true) that's why they choose to act like that

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24-03-2011
  332
windowshopping
 
Pstcho's Avatar
 
Join Date: Oct 2010
Location: Edinburgh
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Posts: 5
Zara
I agree re: customer service at Zara. Every store I have been in has had terrible customer service. The worst is the branch in Ibiza Town. Last time I was in there a female customer was undressing on the SHOP FLOOR and prancing around in front of the mirrors, the staff at the counter kept giving her more clothes to try on and completely ignored the huge queue waiting to be served. I have never been so shocked in my life.

My mother bought a top at Zara in Scotland recently, the sales assistant said 'You're daugter will love that', the top was actually for my mother. When my mother said it was for her, the sales assistant laughed!!!!

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05-05-2011
  333
trendsetter
 
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Join Date: Feb 2005
Location: Londres
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Posts: 1,229
zara zara zara

i have stopped going into the store because of the disgusting behaviour they have displayed towards me

i would rather buy fewer things than shop at theirs - no matter how much I might want to own something in there. they lost me last summer.

i now buy from COS during their sales or what I can afford durin non-sale times

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Last edited by Snow-White; 05-05-2011 at 05:26 AM.
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05-05-2011
  334
trendsetter
 
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Join Date: Feb 2005
Location: Londres
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Posts: 1,229
Quote:
Originally Posted by DiorKiss View Post
I agree about Zara, their sales people are ignorant and rude. Almost every sales associate in London was unfriendly too, only the MAC MUA was an utter sweetheart. Okay, it's a big city, you get a lot of tourists, I get it - but still, does a smile or just saying 'hi' really hurt that much?
Welcome to London, darling ! I've lived in the Netherlands a few months and the culture is totally different there. People smile at you!

I am sorry that you had such an awful experience. But you learn to make polite conversation, be pushy but in the most subdued way and learn to get around eventually. Oh and smile all throught it xx

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05-05-2011
  335
trendsetter
 
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Location: Buenos Aires, Argentina & Brighton, UK
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Christian Louboutin concession at Selfridges Oxford Street. It was busy at the time, they were only 3 sales assistants so i waited a little bit for it to "die down" as i don't expect SAs to approach me straight away when is that busy for them.After a good 15 minutes i decided to approach one of them myself to what this SA said (as she was walking towards the cash desk, not even looking at me):"I'm sending more staff up, we're busy now, wait" Not only she was rude but, she didn't even apologize for the wait or anything as she saw i've been in there browsing for a good amount of time. Shame cos she missed on a nice commission, that's how i see it.

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05-05-2011
  336
windowshopping
 
Join Date: Jul 2005
Gender: femme
Posts: 9
Quote:
Originally Posted by Pstcho View Post
I agree re: customer service at Zara. Every store I have been in has had terrible customer service. The worst is the branch in Ibiza Town. Last time I was in there a female customer was undressing on the SHOP FLOOR and prancing around in front of the mirrors, the staff at the counter kept giving her more clothes to try on and completely ignored the huge queue waiting to be served. I have never been so shocked in my life.

My mother bought a top at Zara in Scotland recently, the sales assistant said 'You're daugter will love that', the top was actually for my mother. When my mother said it was for her, the sales assistant laughed!!!!
I shop quite regularly in Zara in Edinburgh and found the staff to be pleasant enough, however I recently returned quite a few items at the same time and manager who came to authorise it was incredibly rude and I actually felt uncomfortable as she sighed numerous times while checking the items over. It was quite disheartening and I think I will just shop in the Glasgow store in future.

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05-05-2011
  337
trendsetter
 
Join Date: Oct 2008
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Quote:
Originally Posted by beduina View Post
Christian Louboutin concession at Selfridges Oxford Street. It was busy at the time, they were only 3 sales assistants so i waited a little bit for it to "die down" as i don't expect SAs to approach me straight away when is that busy for them.After a good 15 minutes i decided to approach one of them myself to what this SA said (as she was walking towards the cash desk, not even looking at me):"I'm sending more staff up, we're busy now, wait" Not only she was rude but, she didn't even apologize for the wait or anything as she saw i've been in there browsing for a good amount of time. Shame cos she missed on a nice commission, that's how i see it.
OMG YES! i was there and a youngish blond girl was the rudest person ever. it was the same situtation for me. i hhad waited a while so i went over to her to ask her for the shoes i had ordered and she didn't even look at me. she seemed to have taken valium, seriously. she was just like the whole time. she just did the hand to me (!!) and said "i am busy with this customer here. i'll come to you when i'm finished with her" and she wasn't even assisting the other customer just standing in fornt of her!

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05-05-2011
  338
front row
 
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I went into J .Crew in Century City yesterday . . . I normally never shop there because I think it's overpriced, but I gave it a try yesterday. First, FOUR salespeople asked me if I wanted a room - I didn't, I like to hold on to stuff so I can remember what I'm already trying on. I know it's their job, but it's a small store, couldn't they at least try to keep track of whether I'd been asked already? And they all said the same thing, too, obviously reading from a script. Although that was annoying, I know they're just doing their job and it wasn't a big deal- until the 4th lady, an older woman with a bob. When she asked me, I said, "no thanks, I've already been asked a few times and Robert is helping me" because I didn't want the first guy to lose the commission when he'd helped me first. She literally made a face and said, "oh, well then, never mind", and then walked away. When I went to the fitting room, she was standing there with two other salespeople and said to them in front of me "yea, I told you, she was like, 'everyone has asked me'!". it doesn't sound like much, and I'm just venting here, but her expression and tone were horrible and when she was imitating what I'd said, she spoke in a bratty little girl's voice. I was just shocked . . . I was really polite to her because I work in retail and I know how annoying it can be. My voice hadn't been rude at all! And, nothing was cute, so, definitely no more J. Crew for me!

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06-05-2011
  339
V.I.P.
 
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sometimes i purposely start listening to my iphone/ipod while in stores, even if the sound is turned off. it can ward off annoying sales people. i suggest you try it...

if they persist and speak to you while you are listening to your ipod, you can make a big show of removing the ear buds and say "i'm sorry i couldnt hear you, is something the matter?".

if i'm approached and i dont need any assistance i usually say "i'm already being helped" at the same volume they question me. it usually causes the other sales assistants to turn around quickly and see whats going on as they think the salesperson might be trying to poach their customers!

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09-05-2011
  340
Power to the 99%
 
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^ We need a new thread, Semi-evil shopping strategies

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11-05-2011
  341
rising star
 
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Quote:
Originally Posted by impossibleprincess View Post
Topshop Oxford Circus - depends on who you get, but it can be awful.
I also had quite a bad experience at Oxford Circus Topshop, everyone was rather bitter, not that I expect them to be particularly nice and jolly...just not particularly bitter. I gave the girl back two garments from the changeroom, they weren't properly hung up, and the she kinda glared at me with this really cold expression and said 'thanks...' in an almost sarcastic way. I'm not quite sure if your supposed to hang up your own stuff in England, but in the shop I used to work at you certainly didn't...It was expected that the SA's would do it for you.

I was on the other side of the shop in another changeroom and I passed one garment (I hung it up this time :p) and I just hung it on the rack. (I thought I was being polite, I always thought it was cute when people did that where I used to work) and the lady, standing about 1 metre away says in this really bitchy tone "Um, can you give that to me"
I kind of felt like a massive idiot the whole time, but At least I bought a cute pair of jeans
Even in Sydney, I enter a shop and the girl downstairs is really bitchy and the girl and guy upstairs at the cash register are soo lovely and talkative. SO I dunno, I could have just interacted with bad people.


Last edited by Frenger.; 11-05-2011 at 04:35 AM.
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11-05-2011
  342
Ère de ℳodernité
 
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Join Date: Nov 2006
Location: Paris.
Gender: homme
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Louis Vuitton, Avenue Montaigne - Paris: the problem was their youngest SAs. Those boys felt like they owned the boutique! I had been walking in the boutique for five good minutes, the place wasn't crowded at all and none of them offered their help. They, instead, were chatting and had this annoying attitude... As I was on my way to leave, an older SA showed up out of nowhere and asked me if I had found what I wanted. I said that I hadn't and mentioned that none of the guys offered their help. She was sorry and asked me if she could help. I agreed, she offered me to seat and brought everything to me.

I noticed that the problems were often because of young SAs. I don't know if it's because I'm basically their age and I don't seem too nice or if they just lack professionalism but it's annoying.

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12-05-2011
  343
V.I.P.
 
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i would hazard a guess that a lot of rich people are fed up with SA's and poor service...(excerpt from a wsj.com)
Post-Recession, the Rich Are Different


What's showing up in the latest research is a broad-based caution—a sudden aversion to salespeople, a tepid response to ads focused on brand images, and a new interest in price-shopping. In Harrison Group's first-quarter survey of consumers with a median income of $275,000, 38% said they wait for items to go on sale, versus 31% in 2010.
....Nor do they want salespeople hammering away at them. Only 2% said they trust salespeople—down from nearly 50% four years ago.

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13-05-2011
  344
rising star
 
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Wow! 2% thats very interesting...
Although I can't actually think of a reason why you would ever trust a SA...

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13-05-2011
  345
Once King
 
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Maybe that is why I have to grab random shoppers to voice their opinion on a piece a customer is appraising?

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