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16-06-2011
  361
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fika's Avatar
 
Join Date: Aug 2009
Location: London
Gender: femme
Posts: 372
zara, ugh. it's a spanish company and they seem to favour hiring spanish speaking staff, some of them barely speak english here in london. they literally have no time for you, my friend asked for something in a different size and the SA just blew her off and told her there definitely weren't any different sizes... so my friend asked her to go look anyway, absolute deaaaaath looks from all the SAs haha. surprise surprise though they did have more sizes! so off putting when you want to shop there

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19-06-2011
  362
trendsetter
 
beduina's Avatar
 
Join Date: Jul 2009
Location: Buenos Aires, Argentina & Brighton, UK
Gender: femme
Posts: 1,217
Browns South Molton Street
They went on "shoes sale" last Tuesday so i thought i would have a look, as i was browsing i came across a pair of shoes i've looking for a long time, i couldn't belive my eyes! not only in my size but also on sale. Unfortunately i didn't have the whole amount to buy them there and then so i told one of the SA's my situation and asked if i could do a deposit towards it. She said no but, that she could put them by for me. I said i would't be able to get them till Friday(her face changed slightly but still agreed to do it even though they are not allowed, had my name, mobile number everything. How nice of her i thought). So i went to Browns on Friday to collect them and what do i find? not only my shoes were put out they were also been tried on by someone. I approached a SA who not only was very snotty but, also rude. Told her my situation, as she was getting the shoes for me from the Stockroom her collegue (who is serving the lady who is trying them on) comes along to get the other shoe for her (this lady heard the whole story btw) cos her customer wants to buy them! so the girl who o sple in the first place said to me: "Well we are not allowed to put shoes on sale on hold, xxxxx shouldn't have done it , there's a lady who wants to buy them now so i can't do it for you. Just so you know i'm the Shoe manager that's why i'm telling you all this" (You should have seen her co-worker's face who was also being quite rude to me as she wanted to make the sale there and then for the other girl) She even gave me attitude! such an uncomfortable position. At that point not getting the shoes wasn't the issue anymore, it was about how she spoke to me and the way she dealt with it.

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14-07-2011
  363
.my prison is your brain.
 
HeatherAnne's Avatar
 
Join Date: Jan 2008
Gender: femme
Posts: 20,625
AMAZON!

They have this new kick where they will sale books pre-order at a low price and then e-mail you when they come out and say they were unavailable due to a lack of supply.

Ugh. They did this to me with the Hedi Slimane Anthology of a Decade book this month, and to my sister a Malene Birger book.

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Last edited by HeatherAnne; 14-07-2011 at 06:13 PM.
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14-07-2011
  364
V.I.P.
 
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Join Date: Jul 2009
Location: Brazil
Gender: homme
Posts: 3,669
I remember once at a perfume store I visited with my friend. There were some fragrance samples beside the SA's counter, so I went there to actually smell those perfumes. When I was ready to grab one and spray it on the paper, one of the staff went to me and said: "Do you work here?' I said no, and then he said "Then, please go."
That was the most rude treatment I have recieved of a salesperson in a store. I left almost immediately, and got very pissed off when I left. Never stepped foot in there again.

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27-08-2011
  365
scenester
 
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Join Date: Jul 2010
Location: Wellington, NZ
Gender: femme
Posts: 72
Scotties boutique in New Zealand (I'm sure new Zealanders would have heard of it) I had an awful experience there where I bought a very expensive scarf there only to find a hole two days later. I emailed to ask if I should return it, they said I should, so I did. Then it had to be posted to the Auckland store for the owner to have a look at to asses if I should be given a refund. They didn't get back to me for 10 days and then when I phoned I was given a refund over the phone. The next day the SA who had given me a refund phoned me and basically yelled at me saying she thought the hole was my fault, she had got in trouble with the manager and should not have given me the refund etc. Basically she (and the manager) were completely rude and inappropriate because of a lack of communication between the two of them. I will never be shopping there again because of how rude they were. I would have even accepted store credit if it was offered nicely

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31-08-2011
  366
flaunt the imperfection
 
softgrey's Avatar
 
Join Date: Jan 2004
Location: downtown...
Gender: femme
Posts: 50,735
well-
i recently went into a certain store looking for leather pants...
-you would have thought i was speaking greek to these people......

one girl showed me a bunch of different pants...
all were waxed denim...
NOT leather...
when i pointed out to her that they were not leather...she showed me another style...
in waxed cotton...and said- 'these are leather'...
*uhmmm- no they're not!...
...

then she asked some other employees if they knew anything...
and they said they didn't know anything about anything on hold for me...
duh!---what i need to know is do you have any leather pants in the store?
*what is so hard about this question?!?...
...


fuhggetaboutit...
*i just decided to leave before i hit one of them......

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Last edited by softgrey; 31-08-2011 at 01:09 AM.
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04-09-2011
  367
windowshopping
 
gwendolynnn's Avatar
 
Join Date: Jun 2011
Location: the Netherlands
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Some of the cashiers at the Zara near my town are really rude, not just towards to me but also to a lot of other customers. Sometimes they ignore you when you want to pay, and if they do pay attention to you it's very little. The girls that work there haven't said a word to me, except for the amount of cash I had to pay. I really don't like buying things there anymore.

But, I have to say, when I visited Limerick this summer, I went to Brown Thomas and there was such a nice salesperson! She was very friendly, we talked a while, I had great fun shopping there! I also like the service at Nordstrom's!

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05-09-2011
  368
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Join Date: Nov 2008
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The staff at ANY H&M on princes st. Not once have I had good service from any of them, been living in Edinburgh for years now.

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05-09-2011
  369
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Join Date: May 2008
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Quote:
Originally Posted by fika View Post
zara, ugh. it's a spanish company and they seem to favour hiring spanish speaking staff, some of them barely speak english here in london. they literally have no time for you, my friend asked for something in a different size and the SA just blew her off and told her there definitely weren't any different sizes... so my friend asked her to go look anyway, absolute deaaaaath looks from all the SAs haha. surprise surprise though they did have more sizes! so off putting when you want to shop there
the SA's from zara here in santa monica are the same way but theyre extremely polite and helpful. theyre all spanish speakers. also the MANGO store here, they only hire spanish speakers too.
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06-09-2011
  370
trendsetter
 
beduina's Avatar
 
Join Date: Jul 2009
Location: Buenos Aires, Argentina & Brighton, UK
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I agree with most of the Zara comments, most of the sales assistants are from Spain (at least in London) even though I speak Spanish I find it a bit rude when they speak between themselves in Spanish in front of customers, at the end of the day you're in England so they should be speaking English besides they customer service isn't wonderful at all sometimes it looks as if they can't be bothered .

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06-09-2011
  371
trendsetter
 
Laritournelle's Avatar
 
Join Date: Mar 2010
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Posts: 1,118
Definitely Zara. Just went to their store with a clear intention to buy a great pair of trousers. I tried on 4 pairs but none of them was a great fit. So I got myself one size smaller pants and the SA who hands out numbers said "Oh..It's you again" with a clear emphasis on the word "you". As if I was interupting her again.

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06-09-2011
  372
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Join Date: Sep 2005
Gender: femme
Posts: 12,180
a few months ago i was in zara and i needed a sales assistant to help me find a mate of a shoe that was missing. it wasnt out on the salesfloor.

i asked a worker there for assistance, she said that because it was sales season she was not to assist customers.

i made her repeat herself. it sounded so ridiculous.

i said "um, i can go up to the sales desk and ask them for it, right?" she said yes grudgingly.

i think i need to go in there and secretly film some of the so called service i get.


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06-09-2011
  373
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Posts: 13,148
Haha, reading these responses is fun.

Am I the only person who finds best customer service to be left alone at a store? Nothing I find more annoying than seven different clerks asking me if I need help. I just like to browse the items and if I need someone I will find you. Sometimes I'm scared to walk into a store if there's nobody there, because I'm afraid to be ambushed by the salespeople, lol.

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07-09-2011
  374
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Location: Paris.
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My boyfriend and I were at Selfridges last month and had to deal with a quite rude SA. My boyfriend was looking for a suit. He had first spotted a very nice Dries van Noten one which was unfortunately not available in his size anymore. The SA offered him to try on a McQueen one which really didn't fit him. My bf handed it back to the SA who grabbed it away very quickly and disappeared without even saying goodbye

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07-09-2011
  375
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Join Date: Sep 2011
Location: United States
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I had the worst experience shopping today at Odessa Boutique in Portland. There are only 2 stores in the state that carry IM pieces, and Marios hadn't recieved their winter stock yet (they were really nice, when my friend asked about a water fountain she brought us two glasses of water). So I decided to check out Odessa. When I walked in, the woman said one word to me and I tried being friendly, chatting about brands but she just stared at me. I found a nice Marant sweatshirt and kindly asked to try it on. She just looked me up and down and said "That doesn't look like it would fit you" Granted, I know I'm a guy but I've worn IM before and I was even wearing a Balenciaga womans vest. I said "Well I have one of her Etoile coats and that fits me fine" and she replied with "Well the mainline pieces run much much smaller" So I just put it back and left. Never going back there again.

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