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27-03-2013
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LegsXI's Avatar
 
Join Date: Jul 2008
Location: Ireland
Gender: femme
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#411 Can you possibly bring them to a CL store or where you bought them? I always find managers in stores to much more helpful than customer service reps online on over the phone.
You are obviously entitled to a refund replacement or repair seeing as they were never worn and you stored them as CL themselves advised you to.

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28-03-2013
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Join Date: Aug 2012
Location: Adelaide, Australia
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Definitely post it on their Facebook and link us to the post so that we can all like it, when things get a lot of likes the brands tend to bend over backwards for the customer.

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31-03-2013
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Egoiste's Avatar
 
Join Date: Jul 2012
Location: Lithuania
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There is law in Lithuania claiming that you can return things if you noticed factory defect in 2 years. Maybe you should contact Consumer Rights Defenders and ask if they can help you.

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