How to Join
the Fashion Spot / the Finishing Touches / Shop Till You Drop
FAQ Calendar Search Today's Posts Mark Forums Read Rules Links Mobile How to Join
Reply
 
Thread Tools Display Modes
01-03-2007
  106
windowshopping
 
Join Date: Aug 2005
Gender: femme
Posts: 31
This doesn't particularly fit with the discussion of stores with worst customer service, but I find it funny that whenever salespeople do approach me to ask if I needed to find anything, and I actually ask them about where to find this and that, they immediately look a little taken back and look a little stunned before answering me.

I get the impression that salespeople are so used to chanting the greeting phrase over and over again that it becomes out of their routine to actually be helpful.

  Reply With Quote
 
01-03-2007
  107
V.I.P.
 
kanita's Avatar
 
Join Date: Jan 2006
Location: on the stairway to a void
Gender: femme
Posts: 4,922
H&M :p

No, but really, those shop clerks live in a world of their own, where everything is in slow-motion.

  Reply With Quote
01-03-2007
  108
backstage pass
 
unplugged66's Avatar
 
Join Date: Nov 2005
Location: Toronto
Gender: homme
Posts: 817
Quote:
Originally Posted by Diorling
Wealth can't buy class...
Zing!

From personal experience, I have to say Gucci has terrible customer service. They ignore clientel and only acknowledge your existance after you say "i'll get this one". However to be honest I no longer get bothered when sales associates ignore me. I go to the store for the product not the customer service.

  Reply With Quote
01-03-2007
  109
V.I.P.
 
Beautiful Stranger's Avatar
 
Join Date: Aug 2005
Gender: homme
Posts: 3,575
I've never had a terrible experience in a store, though i once got asked to leave cause i spilled some coffee on a shirt or something ( with an accident, but the lady clearly thought i'd done it on purpose or something). Yeah, and in cheap second-hand stores they always look at you like your going to steal everything you see OR are a mental drug-abuser. Great.

  Reply With Quote
03-03-2007
  110
V.I.P.
 
Diorling's Avatar
 
Join Date: Feb 2005
Gender: homme
Posts: 6,725
Quote:
Originally Posted by LVizo
Yeah, and in cheap second-hand stores they always look at you like your going to steal everything you see OR are a mental drug-abuser. Great.

  Reply With Quote
03-03-2007
  111
fashion icon
 
SophieKawaii's Avatar
 
Join Date: May 2004
Location: Kashiwa, Japan/ Budapest, Hungary
Gender: femme
Posts: 3,384
Entering a designer bag store here in Budapest the shop assistants kept talking like nobody else is there.. I suppose it's still better than suffering from being looked down.

__________________
In the cicada's cry No sign can foretell How soon it must die.
my food blog: http://mylittlechef.wordpress.com/
  Reply With Quote
04-03-2007
  112
backstage pass
 
kisa's Avatar
 
Join Date: Sep 2005
Location: Canada
Gender: femme
Posts: 994
Quote:
Originally Posted by SophieKawaii
Entering a designer bag store here in Budapest the shop assistants kept talking like nobody else is there.. I suppose it's still better than suffering from being looked down.
I work in retail, and if a customer comes in who looks normal, trustworthy, and not like an a-hole, sometimes I will keep talking to my coworkers while the customer browses around. I would take it as a compliment so long as they aren't ignoring you while you are trying to get their attention!

__________________
"All I can say is: I don't produce crap." vivienne westwood
  Reply With Quote
04-03-2007
  113
fashion elite
 
after__eight's Avatar
 
Join Date: May 2006
Location: Chris fine's pants
Gender: femme
Posts: 2,767
LV is so annoying. They act all high and mighty and I get really pissed off when they give me looks. That just makes me not want to buy anything from their stores, i'd rather order it online! I especially hate it when you are looking at things and you take them down from the shelves and then they rearrange it when you put it back up. I don't know why that annoys me so much. The MAC counter at bloomies is rude too. I once asked if they had something and the girl replyed she couldn't help me because she was reapplying her eyeshadow for the Barbie collection.

  Reply With Quote
04-03-2007
  114
tfs star
 
shoexgal's Avatar
 
Join Date: Apr 2005
Location: California
Gender: femme
Posts: 1,651
omg that's crazy!^

When I'm looking for places to shop and I'll be sure to avoid neimans. Yah neimans in newport beach either look at you like wolves or totally ignore you.. I went this weekend and yes I can confirm that their service was bad.

__________________
"Only happiness is intrinsically valuable; other things are valuable insofar as they contribute to happiness"
  Reply With Quote
04-03-2007
  115
& b
 
Alejandro's Avatar
 
Join Date: Apr 2003
Location: MIAMI
Gender: homme
Posts: 14,092
Quote:
Originally Posted by MissyJG
i come from a wealthy family but i don't always dress like that. whenever they do that or look down on you, i'm thinking

UHM A SALESPERSON. DO YOU NEED TO GO TO COLLEGE FOR THAT? ARE YOU SALESPEOPLE RICH? (cause they're so snobby)

my parents could buy everything in the store in a heartbeat.
That is such a shiteous comment. And generalizing comments like that just circles everyone back into hating customers with snotty attitudes.

I worked for Dior for 5 years, last year of working with them I did Customer Service rep. and im all about catering to the customer. From a SA's point of view, its a 50-50 kind of deal. Sadly we're working with human beings that can't master the art of putting their problems aside or attitudes, therefore, you're bound to bump into a grumpy or bitchy SA. But think about the people that have to live off a paycheck to support their family and ****, or just support themselves. The more reason for them to be nice to customers, but here's when we get the ******* customers that act like we have to serve them. One time I had to stop some latina customer because she came from Argentina, head to toe plastic surgery, and pimp daddy coke dealer coming in thinking that they deserve that service, while the dumb whore is claiming for champagne and crackers while she tries on everything to get nothing. "Im here to help you, but that doesn't make me your server"

So again, we're all human and not all the time we can swich our buttons on and off. I wish there was more SA's with a more positive attitude and customers with less of a bitchy attitude.

It all comes back to being a damn ignorant person, and that comment up there... oh god let me just turn the switch, thank you.

__________________
Homosexuality is God's way of insuring that the truly gifted aren't burdened with children.
  Reply With Quote
04-03-2007
  116
V.I.P.
 
Diorling's Avatar
 
Join Date: Feb 2005
Gender: homme
Posts: 6,725
Preach.

I agree, when I was an SA sometimes I was the devils helper. And sometimes I was an angel, depends on how dumb the customer is being. Ive learned alot from that an I hope that I am a better customer from my experiences as an SA, I try to be as self sufficient as possible, as patient as possible and as positive as possible. Because a whole day of dealing w/ customers could make anyone go crazy.

  Reply With Quote
04-03-2007
  117
fashion icon
 
SophieKawaii's Avatar
 
Join Date: May 2004
Location: Kashiwa, Japan/ Budapest, Hungary
Gender: femme
Posts: 3,384
Quote:
Originally Posted by kisa
I work in retail, and if a customer comes in who looks normal, trustworthy, and not like an a-hole, sometimes I will keep talking to my coworkers while the customer browses around. I would take it as a compliment so long as they aren't ignoring you while you are trying to get their attention!
Oh.. ok.. Thank you!

__________________
In the cicada's cry No sign can foretell How soon it must die.
my food blog: http://mylittlechef.wordpress.com/
  Reply With Quote
06-05-2007
  118
front row
 
manolocraver's Avatar
 
Join Date: Nov 2005
Location: Kuala Lumpur, Malaysia
Gender: homme
Posts: 436
All posh labels store are the same!
if they see u in Adidas then they won't bat an eye lid... damn!

__________________
Fashion and shopping has never been so GREAT and FUN! ... discover it all at Shopaholics Anonymous Malaysia Blog
  Reply With Quote
06-05-2007
  119
tfs star
 
tifa's Avatar
 
Join Date: Jan 2006
Location: uk
Gender: femme
Posts: 1,873
Quote:
Originally Posted by MissyJG
i come from a wealthy family but i don't always dress like that. whenever they do that or look down on you, i'm thinking

UHM A SALESPERSON. DO YOU NEED TO GO TO COLLEGE FOR THAT? ARE YOU SALESPEOPLE RICH? (cause they're so snobby)

my parents could buy everything in the store in a heartbeat.
They couldn't buy you a new attitude though...

I'm sorry but if a customer comes in thinking he or she is queen of the universe, of course they will get bad service. You don't get a good reaction acting like that in any part of life. It's all about being helpful, accomodating and friendly on BOTH sides. I for one can't stop myself being mean if someone comes in with a bad attitude and expects everything

  Reply With Quote
06-05-2007
  120
backstage pass
 
Join Date: Feb 2005
Gender: femme
Posts: 967
^^ I agree. As someone who used to work in retail I find that I am a much better customer because of that. I've dealt with horrible customers, people trying to return stuff they shouldn't be able to, credit card system going down etc. So i am much more tolerant of salespeople who appear to be having a bad day. Courtesy works both ways - from the salesperson and the customer.

  Reply With Quote
Reply
Previous Thread | Next Thread »

Tags
customer, service, stores, websites, worst
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off

monitoring_string = "058526dd2635cb6818386bfd373b82a4"


 
All times are GMT -5. The time now is 08:29 AM.
Powered by vBulletin®
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
TheFashionSpot.com is a property of TotallyHer Media, LLC, an Evolve Media LLC company. 2014 All rights reserved.