Stores with the Worst Customer Service

[pinksatin]

Originally Posted by Desi

I have plastered over 50 signs up before. Still people are surprised that it is 25% off all clearance when they get to the registers.

Yes! This is exactly why. You'd be surprised how many people don't read at all and they are surprised and thankful when you let them know about something that's plastered all over the store. And then when I get to a customer who says "Yeah, I know I saw it on the signs". I just say "oh great! it's nice that you noticed them. Most people don't read them."

And at BR, the name collecting about who helped you doesn't earn money for the associates. It used to but they've changed that and the store just sells as a team. They can track productivity though, so if someone has really low sales, they can get coaching or talk to them about why they aren't helping anyone or recognize people who are good sellers and engage with customers but there is not much purpose for it anymore. The only thing you earn money from individually (aside from wages) is how many banana cards you open. And I know that can be annoying for customers who don't want one but it is our job to talk to you about it so I just force myself to talk about it because it is my responsibility to do my job you know?

[Judleberry]

I have had a few bad experiences in a row in the House of Fraser department store here in the UK.

First time it was the last day of those 2 day sale events where most brands have 20-30% off. I wanted a pair of Sam Edelman heels in a size 2.5 UK. It went like this:

Me: Hello, may i please try these in a size 2.5?
SA: Em, they don't go down smaller than a 3.
Me: I have another pair of these shoes in a size 2.5, could you please double check?
SA: Em, they might do them, but we never have them.
Me: Oh right, I actually bought them here, but OK, would you please be able to check if another store has them?
SA: Our stock checking system is actually down at the minute, maybe you could come back later?
Me: I wouldn't be able to come back later as I need to get back to work...
SA: Well you could leave your details and we could call you when the system comes back up, or you could phone in later and see if it is back up?
Me: Yes OK, I'll leave my details and if you could give me a call that would be great, thanks.
SA: Em, well, we might be really busy later so i can't guarantee that anyone would be able to call you.

Seriously, why offer then?! The next time, a week later, went back in for the same shoes (now back up to full price, *sob* ). I pick up the one on display, which is a size 3:

Me: Would I be able to try these or order these in a 2.5?
SA: They don't go down smaller than a 4.
Me: Oh, em, these are a 3...
SA: Em, well, em (etc), the smallest size we have in the actual store is a size 4.
Me: (thinking she had misunderstood) Ah no, sorry, this actual shoe is a size 3, so they must go down a bit smaller than a 4?
SA: Em no, sorry.

My God. At that point I just gave up. These shoes are just not meant to be mine

[XxpinktinksxX]

^thats terrible. You should put in a complaint about both occasions. I honestly don't know how people like that can keep their jobs, so rude.

[sundaymorning]

I have had bad experience in House of Fraser too Judleberry
Debenhams (British dept store too!) have been crap to me of recent!
With my case in Debenhams, I was aiming to buy YSL Touché Eclat in the beauty dept and there was no one around to help until i spotted a sales assistant from the Clarins beauty counter. Now im unsure if these people work on comission or not with each beauty brand (they prob do!) but the service i got was shocking.
I aksed her if she could help me, her reply was to not even look up at me from her desk which had paper-work on it and after about 2 minute silence she said; give me just a moment.
a further minute later she went round to the YSL counter and grabbed the shade i asked for and out it on her desk and i politley said, oh im going to pay by card. her reply to this was; well, put it in the machine then (the chip and pin machine)
!!!!!!!!!
awful!

[fashionista-ta]

^ I hate it when you really need something, and then you get that kind of 'help.' I would have told her, 'You know what, never mind--this is the kind of service I like to reward by taking my business elsewhere' and gotten it someplace else Nothing needs to be concealed or brightened more than she needed to be told off

[sundaymorning]

i know, i should've told her exactly what you said!
dang!