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17-06-2010
  106
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emailme.'s Avatar
 
Join Date: Jan 2006
Gender: homme
Posts: 3,760
an SA actually answered a question? shocking.

i was looking for a particular blazer and called up all 4 stores in my area. it was a horrible ordeal.

 
 
17-06-2010
  107
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scara's Avatar
 
Join Date: Jun 2005
Gender: femme
Posts: 1,057
Quote:
Originally Posted by kate_is_goddess View Post
Ugh, I hope Austria will be included in the German online store Let's keep our hopes up!
that would be great!

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17-06-2010
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Join Date: Feb 2010
Location: Germany
Gender: femme
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Quote:
Originally Posted by kate_is_goddess View Post
Ugh, I hope Austria will be included in the German online store Let's keep our hopes up!
do you know this: http://www.borderlinx.com/m/
there you can create an address in another country (only tried UK and USA yet), send the stuff you bought to those adresses and DHL will send it to your home.
For Example: You order an Iphone in UK. They dont deliver to Germany. So you give Apple that DHL-UK-Address and DHL will send it to Germany/Austria.

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17-06-2010
  109
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Mrs.Smith's Avatar
 
Join Date: Aug 2005
Location: Germany/Scotland
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Posts: 715
Quote:
Originally Posted by liberty33r1b View Post
has sale started today in Germany or Austria??
no, I had a quick look at the the store today, it hasnt started yet - what do you think - saturday??

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18-06-2010
  110
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liberty33r1b's Avatar
 
Join Date: Nov 2003
Location: Manchester, UK
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^hm, i'd rather say thursday next week - as far as i remember their summer sale usually started on a thursday, no?

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18-06-2010
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lucy92's Avatar
 
Join Date: Sep 2005
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Quote:
Originally Posted by emailme. View Post
an SA actually answered a question? shocking.

i was looking for a particular blazer and called up all 4 stores in my area. it was a horrible ordeal.

i cannot agree with you more. the SA's at my local store are incredibly rude. this is why if i need help locating a particular item i call a store in new york city even though i live 200 miles away.

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21-06-2010
  112
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Join Date: Aug 2005
Location: The Netherlands
Gender: femme
Posts: 3,378
I'm so pissed. I recently bought this and have only used it a few times but look what happened! It just broke way too easily! There's a long strap that goes along with it and it got caught. I just pulled a little and it ripped I actually didn't want to buy it because it was expensive..ugh. Any chance they will offer me something if I go and complain? I really loved it.
my pic
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Last edited by MissyJG; 21-06-2010 at 03:07 PM.
 
21-06-2010
  113
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Join Date: Mar 2005
Location: Los Angeles
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^ European stores, as far as I can tell, aren't the type to take back your broken items. They're really uptight. However, I think you should try it just in case. Act like you're really pissed, as I'm sure you are, and make them back down to you. Just don't insult them or anything. Make them understand your frustration. You paid a lot of money for a nice purse, and then it breaks for no reason. If that doesn't work, just go complain to their corporate offices. Once a pair of my J Brand jeans got a hole in them, and Barney's wouldn't do anything so I complained to corporate and they gave me a new pair. So do it! It's your right to complain since you bought the purse.

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21-06-2010
  114
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Join Date: Aug 2005
Location: The Netherlands
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^alright. I have a feeling they will think I used a lot of force or something when I basically just walked away with the strap caught somewhere. I will try but I know from experience Zara is very uptight. ugh.

 
21-06-2010
  115
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foreverandnone's Avatar
 
Join Date: Feb 2006
Location: Hyrule
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Posts: 7,663
just make a scene. They will pretty much want to deal with your asap as to not look terrible around other customers.

 
21-06-2010
  116
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chel4mdavali's Avatar
 
Join Date: Apr 2006
Location: LA LA LA Land
Gender: femme
Posts: 351
missyJG i would totally complain as well. I would have to say the Zara bags are not the best made bags in the world especially for the money they cost and especially the non leather ones are horrible. I had the same experience with a bag i bought from them as well...

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22-06-2010
  117
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lola rose's Avatar
 
Join Date: May 2006
Location: Zagreb, Croatia
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Quote:
Originally Posted by liberty33r1b View Post
^hm, i'd rather say thursday next week - as far as i remember their summer sale usually started on a thursday, no?
croatia's sale starts on thursday.

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22-06-2010
  118
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Join Date: Sep 2009
Location: Poland
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Posts: 10
Quote:
Originally Posted by MissyJG View Post
I'm so pissed. I recently bought this and have only used it a few times but look what happened! It just broke way too easily! There's a long strap that goes along with it and it got caught. I just pulled a little and it ripped I actually didn't want to buy it because it was expensive..ugh. Any chance they will offer me something if I go and complain? I really loved it.
my pic
a girl from a Polish forum got her money back when the same thing happened with her bag. Actually I think it was the same one you have.

 
22-06-2010
  119
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Jujuritinha's Avatar
 
Join Date: Oct 2005
Location: Oporto
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Posts: 691
in Portugal you could complaint and yell whatever you want but it wouldn't matter!! they only fix it if you pay....

 
23-06-2010
  120
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Fabulyss's Avatar
 
Join Date: Mar 2005
Location: Chicago
Gender: femme
Posts: 3,533
Zara is super uptight with that kind of thing. I bought a blazer at the store (the very last one), it was missing a button but I wanted it so bad. They wouldn't even take a discount off for the missing button. I had to pay full price!!

 
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