Chanel will no longer repair bags more than five years old - Page 3 - the Fashion Spot
 
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29-10-2015
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Quote:
Originally Posted by arlekindearrabal View Post
what's GFC?
global financial crisis
2008 specifically

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29-10-2015
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Quote:
Originally Posted by AtticusFinch View Post
global financial crisis
2008 specifically
So their quality truly went down post it? Have you noticed this among other brands?

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29-10-2015
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This is such a tacky strategy. I am disgusted.

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29-10-2015
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Originally Posted by fashionista-ta View Post
Five years is the same timeframe Ethan Allen guarantees their furniture for (a brand I have sworn to never buy from again after my bed collapsed at 2 am in perfect synchrony with a huge thunderclap--after, naturally, the guarantee had run out).


I was just reading in the current issue of Afar about a 6th-generation family-owned Japanese business that makes metal tea canisters. They also make other things, like a teaset sold through Margaret Howell. Their products have a lifetime guarantee, and they just repaired one of their products that was over 100 years old that a grandparent had purchased, no questions asked. Now that is the kind of company I like to do business with. Mention lifetime guarantee and you have my attention. Five years ... I spit on five years



So basically Tupperware trumphs Chanel!

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29-10-2015
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Quote:
Originally Posted by arlekindearrabal View Post
So their quality truly went down post it? Have you noticed this among other brands?
Chanel - drastically. A total nosedive.
Yes to all other brands but they also haven't increased their prices to just laughable figures acting like they are superior to other houses.

Other houses are little changes every year which add up. Like Gucci giving one dust bag per pair of shoes v one per shoe, discouraging/ no longer offering boxes for bags (for "environmental reasons").

Hermes' quality has dropped too definitely.
But nothing like chanel's

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30-10-2015
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This is ridiculous! I've never even seen damage on a Chanel bag younger than 10 years old, so this is a totally ludicrous money-making scheme-customers will just take their bags to refurbishers instead!

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01-11-2015
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One of the few things Chanel do that I actually like and they go ruin it. What a slap in the face for their customers. My opinion can only go lower now....

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03-11-2015
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Wow and I was about to take two of my flaps for repair! They both are about 8/9 years old. This makes me angry

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06-11-2015
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They just want to sell more, probably because most are buying them cheaper and then getting them repaired. So in order to prevent this, it's actually a good idea from their point of view.

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15-11-2015
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If L.L. Bean can manage to completely REPLACE an item, you'd think a company like Chanel could manage to repair a bag.

Just another way to save money for the company.

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15-11-2015
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Quote:
Originally Posted by *Hypnotic* View Post
Wow and I was about to take two of my flaps for repair! They both are about 8/9 years old. This makes me angry
I'd still send them in and see if any of the "underlings" notice at this point. Worst that happens is they say no.

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