They don't require a receipt (and there's really no such thing as a LV authenticity card). Just bring it in and say you want a repair. They can tell if it's an authentic item...and that's all that matters.
There will probably be a cost for the repair though (unless deemed a defect of sorts). Therefore, you may want to ask them the price first to determine if its worth it.
I'd call the boutique ahead of time and speak to someone about it--sort of break the ice. I've called about having handles replaced and it's no big deal. I don't know about having the interior worked on, but handles are inexpensive. I think they were going to charge me $71 to have the handle on a medium looping replaced. I just called them yesterday about replacing the handles of my Bedford it was about $80.
They said it can take up to 8 weeks for the repair depending on whether they have the item in stock. With this sort of thing, I would think it would take less time since there isn't anything being replaced.
oh gosh, whatever, you bought an LV and you deserve the service. when my mom was at the LV in malaysia, a year ago, the sales associates looked at her like 'oh another looker' but when she left with 2 bags it was like they were life friends. the next day she came back and wanted to buy more and they were like 'oh would you like anything to drink blah blah . . . ' waiting on her hand and foot. my mom was like, 'yeah, i let the money do the talking' :P
they probably get annoyed with all the people who walk in thinking its a LV Museum versus a LV Store lol --
oh yeah, buying LV in malaysia -- SO much cheaper. expect to pay 1/4 to 1/2 of what you pay anywhere else, bc the exchange rate is such that you get an awesome deal. now when my mom goes to malaysia her friends are like 'oh get me this and this . . .'
Most every single high end brand will offer a, if not directly stated, type of a refurbishment/guarantee service.
For example on www.Fendi.com it states to bring in anything to one's nearest store for any type of problem. And Prada has a guarantee on those authenticity cards. Gucci as well. Just to give a few large examples.
But yes, I have had one of my Vuitton piece's brass polished. They were quite friendly about it.
__________________ "In truth I am not altogether wrong to consider dandyism a form of religion."