^The first pair

Has anyone ever tried to get a tax refund from the Ann D store in Antwerp? I was there in July and asked for a refund form since I spent quite a bit of money there and their VAT is very high. I sent the refund form back with the stamp from customs, as I was told to do. I never got any money and never heard anything from them so I e-mailed the store last week but haven't heard anything back yet