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A few of my Chanel cases have also been smushed. I don't think that it has to do with the quality but more with the fact that they've suffered a lot of abuse from me.
I suppose you can just buy another hard case that is not Chanel.
It is doubtful that the stores will sell you a new Chanel case because each pair of sunglasses comes with a case. If they sell you one then they'd be missing a case.
If you really want the Chanel case I suppose you can contact their headquaters and tell them what happened. There maybe an address or contact number on the little booklet that they give with the sunglasses.
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