All About Retail: Sales Associates, Management, etc.
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Join Date: Apr 2006
my experience with coach is that if you don't walk in carrying a louis vuitton or coach bag, they have no idea what/who your bag is by. the sales people (at several i've been to throughout the nation, as my mom loves coach) really don't seem to know much about high fashion, because coach isn't.
that said, my mom had a bag for over 10 years, the strap broke and when they sent it off only to find out it couldn't be fixed, they sent her a pretty good sized voucher towards any of their bags. that's service.
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