Stores with the Best Customer Service
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the crying of humanity
Join Date: Mar 2006
Location: West Coast U.S.A.
Since it often feels that the number of stores with bad customer service outweighs those with great customer service, I'm inclined to remember the exceptionally positive experiences I've had while shopping. Saying this makes me feel sad, since employees should always treat their customers with respect, but at least there are some people out there who make you feel welcome.
One example is Hawaiian Moon (appropriately located in Hawaii), a store selling traditional Hawaiian clothing. I was in search for the perfect floral dress (nothing screams "I just went to Hawaii!" better than that), and so far hadn't had much luck.
So I entered the store, not really sure what to expect, when the
employee working at the time greeted me with a friendly smile and "aloha." After picking out two dresses that caught my eye, I was asked to try them on to see how they'd look. She gave me advice on how traditional Hawaiian dresses are intended to fit, and I ended up putting both dresses back and finding a different size, which I later purchased.
My mother also bought a dress at the same store, but since she had only tried on one size wasn't sure if the fit was right. So we decided to return the next day to find a smaller size, only to be greeted again by the same employee! This time she had someone else working alongside her, luckily.
We explained the problem, which she was happy to help with, and she agreed that the smaller size looked much better. Afterwards, my mother mentioned that she'd like to find a shirt for my dad, and the employee immediately found one in a matching print.
All in all, a fantastic experience that one only dreams of nowadays. I only wish I could remember her name so I wouldn't have to keep referring to her as "the employee"! And yes, I do believe I wrote more than I needed to (what's new?).
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