I've never had a problem with the items I've purchased at F21, but I just have to say that their "customer service" line is a JOKE. I don't understand why they bother to maintain a fake customer service call center where nothing gets done and none of the reps follow up on anything. Ever. Like what is the point? I've spoken to 4 different reps over the course of the past month and every single one of them has said they would contact me and every single one of them has failed to do so. I'm convinced their "email us" feature on their website is connected to a black hole.
Seriously, my shipping address was 1 number off and it has been nothing short of a nightmare trying to recover the package let alone get a refund. To say "well what do you expect given what they are probably paid", is a cop out. I don't make very much money where I work, and we are expected to bend over backwards for the customers. If F21 wanted to make customer service a priority, it is totally within their ability to do so. I think people make too many excuses for them which allows them to set their standards low. So just a warning if you ever place an order online, be prepared for the fact that if your package gets lost, you will receive the bare minimum or no help in terms of help to actually retrieve/locate it.