I ordered something from them a long long time ago, they haven't shipped it, they don't answer e-mails, and they don't answer phone calls. Whenever I go to the store to shop in person, nobody is nice or very salesperson-like. Has anybody else had this experience, or am I just expecting too much? I've read other reviews online, and a lot of other people seemed to have complaints with service as well. I don't know, for me, I think I'm just not going to buy anything from them again. They have time to update the website, update twitter, and promote parties over facebook, but I can't get somebody to help me for 2 minutes.