Quality Issues - What Brands Disappoint You?

Discussion in 'Shop Till You Drop' started by Hebden, Aug 14, 2009.

  1. Alstroe

    Alstroe Member

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    J.Crew. I love their things, but so many of my J.Crew blouses and tees have ended up with holes in them.
     
  2. softgrey

    softgrey flaunt the imperfection

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    i find that it pays to check the labels and see where things are made...

    many companies have varying quality due to having things made in different factories around the world...
    so i find that quality and even sizing can vary within one brand if they are not paying close attention during the production process...
    this was not the case in earlier years, so 'vintage' tends to be more consistent in terms of sizing and quality...

    most of my clothing from the eighties has held up while some things from more recent years from places like zara do not...

    even a coat from zara in the 90's looks better than some zara pants from a couple of years ago...

    this means that i usually take it item by item and assume nothing...
    :ninja:
     
  3. Melona

    Melona New Member

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    Not happy with Mytheresa.com's service for Saint Laurent Petit Cabas

    I ended up buying Saint Laurent Petite Cabas bag in black from Mytheresa.com. The bag had a deep scratch on the metal base of the bag and some light scratches on the exterior leather. I emailed Mytheresa.com and arranged for an exchange of the bag which their customer service assured that another bag has been put aside for me to be exchanged.

    I sent the bag back and get an email from Mytheresa this morning advising me that they have received the bag but they can no longer do an exchange for me. And if I want a new bag I will have to put in another order! That was it, no explanation as to why the bag was no longer available for exchange and to make matters worse, the bag is only available to me as a new order.

    But I paid almost $400 in tax, duty and shipping and those aren't refundable!

    I emailed Mytheresa.com and let them know that if they no longer can do an exchange then they should refund the whole amount including tax, duty and shipping because they are not standing by their word and policy. I could understand if the bag was no longer available in stock but if they have one for me to purchase as a new order, then they must have one available for exchange!! I am really disappointed by the service. Has anyone had similar experience? if so, did you get the tax, duty and shipping back? This is really poor service from Mytheresa.com. I went on the facebook to put in a complaint, no one has gotten back to me yet but it's early yet.

    I hope they fix this bungle or refund me the whole amount. I find it unfair and incomprehensible that I should lose $400 because Mytheresa.com feels like it on a whim. Thanks for listening and let me know if you had similar experience.
     
    #23 Melona, Feb 13, 2014
    Last edited by moderator MagFan: Feb 13, 2014
  4. Melona

    Melona New Member

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    OK, I spoke with Mytheresa.com. Apparently, there was a mix up in email communication and I have been advised that an exchange bag has been mailed out to me. So fingeres crossed, it's all clear sailing from here on.
     
  5. MichaelBrian

    MichaelBrian New Member

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    Firetrap used to be great until they were bought out by sports direct. Now I'm not too sure, but I think might be using cheaper materials
     
  6. ChrissyM

    ChrissyM girl who fell to earth

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    Let us know how it all turns out when your replacement bag arrives!
     
  7. strawberries

    strawberries New Member

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    Authentic Watches

    I just wanted to give people a heads up on buying watches online as I got burned ....

    I bought an expensive watch for my husband and thought I could get him a slighter nicer one for the same money online from the US.

    The watch arrived and looked perfect and authentic. Reviews of Authentic Watches online are good.... for when the watch first arrives. After a few months it sounds like most stop working.

    No problem they have a long warrantee.... I sent it to them in March and am still waiting for a response as to where the watch is! :furious:
     
  8. Nymphaea

    Nymphaea Well-Known Member

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    ^How annoying! Hope for you they solve it soon. :flower:
     
  9. BarbieGirl

    BarbieGirl New Member

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    I buy a lot from revolve clothing.I bought an NBD romper from them and I waited and waited to get it in the mail because they only had it available for pre order.when I got it I noticed a hole in the romper right smack in the middle of it.Clearly it was the designer who sold a faulty garmet to me and charged me full price.I was so mad even though they have such cute things because of that I stopped buying their stuff the brand lost a loyal customer.
     
  10. Alstroe

    Alstroe Member

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    I may have said this already, but: J.Crew. Their things simply fall apart.
     
  11. glamrockgal

    glamrockgal Member

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    when I checked Marni in store in real I was super disappointed buy price tag and polyester type material. cause I was obsessed wth marni before. I was also disappointed by burberry bags when I checked them in store. :huh:
     
  12. fashionista-ta

    fashionista-ta Well-Known Member

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    ^ Marni isn't really me, but I do have a sweater, which is very nice quality and totally unique as well. I thought the price was reasonable.
     
  13. vetements

    vetements Member

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    dries van noten isn't top notch pricing but still the quality often doesn't match up, sad, given that the designs are always great, but they really don't last very well.

    carven is another one.

    fall winter jackets are fine for me so far, but spring summer clothing's often almost rip apart after one season, and i take care of my clothes in general, dry clean and all that.

    on the contrary, dsquared has pretty good quality, even t shirts i can simply throw into washing machine, dryer and they hold up pretty well.
    margiela from before also.
     
  14. fashionista-ta

    fashionista-ta Well-Known Member

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    ^ I can't remember anything of mine ever ripping apart after only one season! As in not in my whole life. The last thing I was disappointed in was an Elie Tahari sweatshirt T that pilled like mad.

    I don't own much Dries ... just a pair of pants and a pair of shoes I think. The shoes have lasted very well, but the beads are finished in silver, which develops a patina--I'm sure that was deliberate. They're easy enough to polish on shoes if I want--wouldn't have been easy if I'd bought the silk scarf (more like impossible). The pants, I was a bit disappointed in the fabric because it wrinkles easily, but I bought them ~2008 and still have them. The fabric has lost some of its body.

    I will say that I've noticed cost-cutting measures at Lanvin where materials are concerned. Their silk and lambskin both used to be absolutely luscious. Now silk blouses are hard to come by ... last I bought was rayon/acetate. And the lambskin is a completely different texture, not soft yet tough like it used to be. As of now, no longer a problem for me ;)
     
    #34 fashionista-ta, Mar 14, 2016
    Last edited by moderator : Mar 14, 2016
  15. nataliaapple

    nataliaapple Active Member

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    My Alexander Wang Rockie bag is falling apart after 2 years. Not happy about that in the least. I checked their site and they have a 1 year warranty. :rolleyes:

    Might need to resort back to Coach Bags and their lifetime warranty. -_- (If that still exists.)
     
  16. fashionista-ta

    fashionista-ta Well-Known Member

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    Dooney & Bourke used to have a lifetime warranty ... which amounted to 50% off your next bag, wallet, etc. Not a bad deal ... too bad they're not more exciting.
     
  17. Nymphaea

    Nymphaea Well-Known Member

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    I noticed the same. The designs are often great but the quality isn't top notch unfortunately. :(
     
  18. vetements

    vetements Member

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    fashionista-ta,

    happy for you your lanvin is still in good condition, lanvin is very highly priced i always thought they should better stay the way it is..even t shirts are in the range of the top range high fashion as it is..

    nymphea,
    yeah, my sentiments exactly :(
     
  19. Nymphaea

    Nymphaea Well-Known Member

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    Blazer from Roberto Cavalli: the pockets don't match the print good enough and for 1650 Euro I expect better.
    [​IMG]
    robertocavalli
     
  20. dodencebt

    dodencebt Well-Known Member

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    I came across an article on Business of Fashion yesterday where Angelo Flaccavento mentions:

    One of my own bad experiences, albeit a non-designer one, is with ASOS. I got a lot of positive reviews by friends and bought a longline cardigan which turned to sh*t after the first wash. As a contrast, I've had this same-priced cotton cardigan from H&M for five years now and it still looks like new after countless wears and washes - even though a lot of people have complained about H&M's quality. So I guess it really depends on what you're buying and not so much the brand itself.
     

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