Saw this on another forum and thought it may be helpful to some
I usually shop at the Tysons' Store, so I don't have this issue. However, others might.
I wanted to post my recent experience with Neiman Marcus. I went to Neiman Marcus tonight to return a few items that did not fit. Since I live in the Washington Metro area, I went to the store in Mazza Galleria - which I HATE. The customer service at this store is the absolute WORST I have ever experienced. Anyway, I was aware of the new policy for web returns, which is posted in the store. It states all web returns must accompany a receipt. Understanding this to be the policy, I printed the eletronic receipt I received when I made my purchases. To my surprise, I was informed the "receipt" must contain a bar code - you know the shipping sticky you receive with your order, THAT'S the RECEIPT. Nowhere in the store did it say the "receipt" must contain a bar code or even that the "packing slip" is the receipt. Given the fact I drove 1.5 hours to this store in order to do the return, I was beyond furious. Luckily, I needed to visit
[URL="http://www.purseblog.com/link.php?id=12"]Saks[/URL], Barneys,
[URL="http://www.purseblog.com/link.php?id=7"]Nordstrom[/URL] and DSW, which are also in the area. However, now that I have come home, gone through the empty boxes and located the "packing slips", I am returning to the store tomorrow and have decided to return ALL of my purchases.
I refuse to pay $600 for shoes, not to mention all of my other purchases and deal with a Mickey Mouse atmosphere. When NM hires some of the clowns it has working for it, it needs to take into consideration its clientele and the amount of money WE "invest" into the business. Frankly, I was less upset about the return - although I was pretty heated - I was more upset with the poor customer service I received. There was one lady who I think may be head of customer service. If she isn't - she sure thinks she is - eating what appeared to be peanuts while instructing the others to refuse the return without the "packing slip".
I have a call into corporate. However, I can tell you based on this experience and others in this particular store, Neiman Marcus has lost a loyal customer.
