Proenza Schouler Handbags - the PS1 et al

[Red Sole]

^^^I agree!!! It's sooo great!!! Is that the large? XL???

 

[caroulemapoule]

It's large Emmy, but I actually think it looks bigger up against me than I would have expected. The measurement are almost like a Bal City?!

 

[caroulemapoule]

My bag broke today

The buckle on the front fell off?!??!

 

[Thefrenchy]

whaaaaaaaaaaat ?!!!!!!

 

[caroulemapoule]

Yes??!??

 

[lmelanie]

omg!!!

 

[StellaMare]

Did it just fall off?! And after one day?! Talk about craftmanship..

 

[caroulemapoule]

I took it out yesterday, and again today. And i noticed that it was kind of vague when I closed it. But didn't took any further notice of that. Then I needed my wallet and therefore I wanted to open it, and then I saw that one of the screws had disappeared into the holes you see in the pictures, and when I touched the buckle it fell off the other screw and into my hand. Thank god I found the buckle, and I didn't loose it somewhere on my way?!

 

[leyla m.]

caroule,
that is not good!!!! i hope you can have it fixed or replaced
i will now check my own bags up close to see how they are done

 

[caroulemapoule]

Leyla: I really want another or my money back. I just won't feel complete if it only gets fixed...

 

[classicalbang]

Oh my God Ditte, that's horrible! I know how excited you were to finally get a PS1, and to have it break after two days must be incredibly disheartening. Keep us updated, okay?

 

[Red Sole]

I really hate it when stuff like that happens. I spent $500 on a pair of Fiorentini + Baker boots and the lower buckle fell off too! That was back in Oct and I haven't done anything about it.
I'm sorry this happen to you because we all now how much you wanted this bag. Definitely try to get another one asap. Keep us posted!

 

[caroulemapoule]

I will, and thanks for all your nice comments. I emailed them yesterday, but I guess I won't hear anything until monday.

 

[gb_32]

i LOVE it!! =)

 

[PrincessImp.]

Sorry to hear about it Caroule. This might just be a fluke and unfortunately you got the lemon of the batch? I hope things work out and you get another one soon!

 

[caroulemapoule]

PI: I hope that's the case at least, I will update you when I hear anything.

 

[caroulemapoule]

I now got a response from MrsH:

Hi Ditte,
first of all, let me express how sorry I am to hear that you have problems with your new PS1 bag. It is not supposed to be like this and we will do our outmost to rectify this as swift as we possibly can.
We must ask you to send the bag back to us asap. Make sure that all loose parts are included in the return. You can place the clasp and its screws in a small envelope together with the bag. Please return to the address:
Mrs H Kontor
Dalagatan 70, 3tr
SE11324 Stockholm
Sweden

Any additonal shipping costs will of course be reimbursed to you.
Again, we apologize for this and any inconvenience this may cause.

Kindest regards,
*******
Mrs H Customer Service


So I am sending my dearest back today, and I will have my fingers crossed for her while she is gone.

 

[classicalbang]

Well at least the responded promptly and won't charge you for S&H. I hope it all works out!

 

[caroulemapoule]

CB: I hope so too, she is now out of my hands.

 

[kimair]

yes, that's great that they responded so quickly and will reimburse you for shipping it back...
the colour on your bag is amazing... hope you get it back soon...