UGH i'm so frustrated. i placed an order in the end of september that was supposed to be delievered no later than october 7..it never came; i contacted asos on the 8th and they told me that if i haven't received it by the 19th to contact them again. it still isn't here and i've sent two new emails about it in the last two days and still no response.... one of my friends (who lives in a different part of the country) placed an order on the same day with the same anticipated delivery date and she never got hers either. apparently her package was "lost" and they contacted her saying they'd send it out again for her, but i still haven't heard anything, wtf.... i placed an order in the beginning of october as well, and the package was supposed to be delivered no later than 20 october and i don't have that either. definitely never ordering from asos again