Browns, London

[simonewilliams]

what was the pineal eye website?

What was it before it was taken down?

 

[leyla m.]

to revive dear kits thread and let everyone know that the online sale is NOW ON.
its okay

 

[aris]

I went on line today in the morrning and saw the sale was on so I put some things in my shopping bag that were on sale /again 30% off ONLY/ then I had to go, later on I went back and there was no sale at the same items. I could believe it!!!!!!!!!! What is going on?

 

[ailimeanna]

their site does that all the time.. i hate it, the last time i ordered stuff i got an e-mail three days later telling me everything i ordered was sold out. ugh...

 

[thecontentteam]

RIP Pineal Eye

BAD NEWS FOLKS

I have it on good authority - a friend of PE's principal buyer - that The Pineal Eye closed down last week (w/c 13th Aug)!

A sad thing for London fashion.

Boo hoo.

 

[Hanne]

Is it normal for Browns (the webstore) to take forever to reply? I think I've contacted three different Brown emails..and nadda..

 

[Meg]

i would phone them hanne. I've emailed them in the past about things and gotten absolutely nothing back.

 

[justlooking]

i emailed them once about sizing and they replied promptly to say the person was out and would reply shortly. never got a reply.

ring!

 

[Meg]

it's odd that they're complete ****e via email when they practically hound you in person....

 

[ckashie]

Oh thanks for that Meg. Sounds weird I know but I placed an order 13 days ago from Browns online and have had no word about it, not the shipping notification or number or anything (which I was told would happen within 3 days)... and it is a substantial amount of money too so I am pretty worried! Yet it has been deducted from my card I've had no answer to my three emails, either. Not sure whether to call them, I live in Australia so it would be difficult.

Taking 3 days to tell you something has sold out is appalling. After 13 days, if I am told that, I am going to be PISSED!

 

[OhJane]

I ordered something off the website a while ago and it took them a week to let me know it was out of stock. Booo!!

 

[rollagasper]

Does anyone know when Browns usually start their winter sale? From what I remember they start their sales late. I'm eyeing this pair of boots that's too expensive right now for me...

 

[aris]

I hope they are smart enough and start sooner! -this is the year of early sales!

 

[rollagasper]

^I know! Everywhere I go I am bombarded by SALE signs, which makes it very hard for me to stay home and study for exams as I should be doing.

 

[aris]

check out Luisaviaroma.com - they started their sale earlier!

 

[serendipity___]

I placed an order online at Browns almost two weeks ago and they've charged my credit card, yet I still haven't received any notification about whether or not they're sold out, delivered, or anything. Does anyone know if I still have any chance whatsoever of actually getting my shoes?

 

[luckyme]

this is so fabulous! Shoes Galore for everyone...

http://www.brownsfashion.com/contentM/Shoes_Glorious_Shoes.htm

 

[StellaMare]

I'm afraid I'll have to join the Browns online store bashing now..
I ordered a dress last week, they charged my card and the dress was taken off the site (as if I'd bought the last one) but then yesterday I noticed that my money has been refunded.

YET they haven't sent me any e-mails about the dress being out of stock already, nor has my order confirmation been taken off my Browns login page. Not to mention, they've put the dress back up for sale again!

I feel confused, I really want(ed) the dress...

 

[thehouseofdis]

Yeah the online customer service at Browns is the worst I've come across. I placed an order on Dec 24th and didn't hear back from them for over a week, (even after sending emails to customer service, orders, enquiries) so I assumed the order had been lost. Meanwhile the second markdown happened so I placed the same order on the Jan 3rd (everything was still available according to the site) and continued to send emails asking about the order(s). Both orders were charged to my card. After another week or so, I finally got confirmation that 2 of the 3 items I originally ordered had been shipped. Even though they hadn't sent them until the second mark down, they charged me the price from the first markdown. A few days later I got an email saying everything was sold out and my card wouldn't be charged. I did end up getting the 2 items and finally after three weeks the charges for the second order were gone. Once the items were shipped they did arrive within a few days (I'm on the West Coast of the US, so that's pretty good) but that has more to do with DHL than Browns.

Their site says that they will contact customers within 48 hours of placing an order, so I'm not sure what's going on with their site. They need to hire some people that just take care of questions and orders about the website.

I decided to give them another chance (mostly because they are one of the only places where I can find Ann Demeulemeester in XXS) and I placed an order for a jacket on Jan 12. Well I didn't get confirmation until yesterday (Jan 21) that the item was shipped. I actually still haven't received the official Browns confirmation (even though I sent 3 messages asking if the order would be filled), I just got the DHL shipment notice.

So, while I love the selection for men on the Browns site, I really hope they figure out how to run the website correctly. They are going to lose a lot of potential and real customers with the way they are running the site now.

 

[aris]

does anybody know when they start the sale this year?