You might try returning them as faulty goods? I would talk to the store if you've only worn them twice and maybe they will cover cobblers fees? If not, take them to a cobbler yourself who will sort them out
I would find a good experienced shoe repair in your area. I have a shoe repair near me that I call a miracle worker. Not only did he re-sole a pair of my David's and add new lifts but did so and polised them so that I couldn't believe they were three yrs. old!
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