jenimmacto
Member
- Joined
- Sep 12, 2004
- Messages
- 214
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ooh, do i have a yoox rant today!
listen to what they did to me:
so i returned a bag b/c it came with a plastic security device attached to its inside pocket.
when you fill out their online return form, it automatically subtracts $8 for "handling fees"
i requested via email that, because i was only returning the bag because of the device and had already reordered (they dont do exchanges) they should refund the $8.
i rec'd an email refusing my request, and let it go.
when i rec'd the 2nd bag, they had sent the wrong bag. of course, when i filled out the online return form, it again subtracted $8.
this time i called and informed the CS of the two problems and demanded that they refund the $16 in handling fees. i was assured that when the first bag arrived, if it was rec'd in faulty condition, they would refund the $8 for it.
a couple days ago i get an email-- they rec'd my return of the bag, but their checks determined it had not been rec'd in faulty condition.
i called again and explained that a plastic security device still attached to the bag counted as "faulty condition"- how was i supposed to wear it? i was reassured that they would check back with the warehouse and take care of this.
this morning, i receive an email-- they (supposedly) rechecked with the warehouse (as if they'd be able to know at this point), maintain the bag was not rec'd in faulty condition, and refuse to refund the $8
WTF??? and i haven't heard anything about the second returned bag yet, though the ups tracking number says it was delivered last week.
they should see from my numerous past orders that i've never tried to get out of paying the handling fee if i'm only returning b/c i changed my mind, it didn't fit, etc. this was their fault!
i think i might call again to complain, post this rant on all the fashion/shopping boards i know of (hehe, 2 down now) AND do a credit card chargeback for the stupid $8 just to prove a point about customer service.
Hanne said:
listen to what they did to me:
so i returned a bag b/c it came with a plastic security device attached to its inside pocket.
when you fill out their online return form, it automatically subtracts $8 for "handling fees"
i requested via email that, because i was only returning the bag because of the device and had already reordered (they dont do exchanges) they should refund the $8.
i rec'd an email refusing my request, and let it go.
when i rec'd the 2nd bag, they had sent the wrong bag. of course, when i filled out the online return form, it again subtracted $8.
this time i called and informed the CS of the two problems and demanded that they refund the $16 in handling fees. i was assured that when the first bag arrived, if it was rec'd in faulty condition, they would refund the $8 for it.
a couple days ago i get an email-- they rec'd my return of the bag, but their checks determined it had not been rec'd in faulty condition.
i called again and explained that a plastic security device still attached to the bag counted as "faulty condition"- how was i supposed to wear it? i was reassured that they would check back with the warehouse and take care of this.
this morning, i receive an email-- they (supposedly) rechecked with the warehouse (as if they'd be able to know at this point), maintain the bag was not rec'd in faulty condition, and refuse to refund the $8
WTF??? and i haven't heard anything about the second returned bag yet, though the ups tracking number says it was delivered last week.
they should see from my numerous past orders that i've never tried to get out of paying the handling fee if i'm only returning b/c i changed my mind, it didn't fit, etc. this was their fault!
i think i might call again to complain, post this rant on all the fashion/shopping boards i know of (hehe, 2 down now) AND do a credit card chargeback for the stupid $8 just to prove a point about customer service.
B8EHVBCGDHINNS
