this is a transcript - re cap thing from Oprahs 20th Season premiere, in which she discussed the incident with the audience, and cleared everything up.
source - oprah.com
For the first time, Oprah is talking about the much-reported incident at Hermès in Paris. "Just about 100 percent of everything you read was flat out wrong," Oprah says. "Shame on anybody for thinking that I was upset for not being able to get in to a closed store and buy a purse—
please. I didn't get to be this old to be that stupid. I was not upset about not getting to buy a bag—I was upset because
one person at the store was so rude—not the whole company."
"… There were reports that I was turned away because the store was closed. The store was in the process of being closed—the store was very active. … The doors were not locked. My friends and I were standing
inside the doorway, and there was much discussion among the staff about whether or not to let me in. That's what was embarrassing. … I know the difference between a store being closed and a store being closed to
me."
"Everybody's who has ever been snubbed because you were not chic enough or thin enough or the right class or the right color or whatever—I don't know what it was—you know that it is very humiliating."
Hermès has since introduced sensitivity training, and Robert Chavez, the president and CEO of Hermès USA, is very sorry for the trouble and embarrassment Oprah experienced. "I'd like to say to you that we're really sorry," he says, "for all of those unfortunate circumstances that you encountered when you tried to visit our store in Paris. … We really try to service all of our clients all over the world. … It was an isolated incident. It is not who we are."
Just thought some of you guys might be interested!
scott.
ps - the guy in the pictures is Robert Chavez, CEO of Hermes USA. In case anyone was wondering