i would consider her work as artisanal for sure. lately since she's returned to designing(she left for a few years before 2005 to concentrate on art),i think her work has become more order-based than spreading herself too much with shops. before places like colette,yasmin sewell's(now buyer for browns london) former space yasmin cho,b-store london,walter in antwerp and a couple shops in japan carried her work. so she did have a tremendous following with the buyers. she's also extremely popular in japan as well often working with japanese publications and doing exhibitions.
if you guys want more info on susan and susan's work,please check her site and one can get formal sense of what she does in her own words.
susancianciolo.com