Yeah, Chanel FJ is great at working around the return/exchange policy. When I had my diamond marker J12 they said I could only exchange it once, but when my second had problems they gladly took it back.
The one I have now is kind of a loaner, since I didnt want the display model they said I could take it home and they'll give me the new one when it comes in regardless of if its after the 14 days
My SA said that they've done exchanges for people up to a year later in the case of a Japanese tourist couple that came back and hadn't used their merchandise.
As long as people don't abuse the exceptions I think its great! They'll definitely have me as a customer for a long time

B)
LVfla: Good job!!!! I think the diamond bezel J12 is just so much more satisfying! I'm sure you'll love itttt! I hope they find you a new one, my SA checked the computer for me and said that there were only display models left in the country, 2 in HI, 1 in NY, and one somewhere else. Hopefully the new shipment will come in soon though, I want my new one!!!!