i agree about the customer service, some times i email them and get a response within a few hours, though the majority of times i never get a reply. It's really infuriating, a pet hate of mine is being ignored and not helping me with queries about clothes is probably the best way to annoy me!!
I'm really curious about seeing what the Ashish wedges are like when people get them in real life, i have this image of them being really clunky and impractical which is what put me off ordering them, i hope i don't regret it!