Major Warning
Okay, so, I ended up placing an order on the ALDO website. Reason for that? Got a pair of ALDO boots for Christmas in two different sizes. That's right. My mom got me a pair and the SA mixed up the sizes, so I have a 38 and a 40. It's a huge pain in the ... to return them and obviously there are no more boots in my size, so I had to order them online.
ONLINE EXPERIENCE FROM HELL. NEVER ORDER FROM ALDO ONLINE!!!!!
I got my boots plus another pair. The way their website is made, you have to pay with either a credit card, interac or paypal. My problem is, I have a Mastercard, and they have this stupid Securecode system. Which doesn't work, EVER. Even if you put in the right code, it's something to do with a system and it never works (I once tried buying plane tickets from Continental and it didn't work either, they explained on the phone that the problem was my bank). And Aldo doesn't take interac from my bank (NatBank).
So basically, I'm screwed. I am obliged to pay with paypal, or not get the boots. But I want them (oh, stupid me). So I pay with paypal, since in the order process, they tell you that you can return the boots in any Aldo store.
Ok, so fast forward a week later. I got 2 pairs of boots today (ordered 4, some of them were really cheap). The ones I got for Christmas were fine, they fit, etc. The other pair I try one is too big. Keep in mind that both are size 40, but the other pair is REALLY way too big. WTF right?
So I want to return them. I look at the return policy, which they nicely enclosed and guess what? I can't return the boots in any store because I paid with paypal. I have to send them back on my own with UPS (aka most expensive shipping method ever) and wait for the instructions. I try calling their toll free number (the only number available on their website), and it rings busy ALL THE TIME. I can't even reach them!!!! I want to cancel the rest of my order (hasn't shipped yet) and I can't even do that because there's no one answering the phone, and no way to do this online!!!
I'm incredibly pissed and i feel like i have really been screwed. They don't carry shoes in my size in the stores (a 40... I'm a 9 or 9.5 in other brands) most of the time!!! I had no other choice but to get them online.
I wrote them an email but I am so pissed off. When you're in the buying process, they don't mention that you can't return the products in the stores if you pay with paypal, it's just written in a hidden section of the website. I am SO mad it's not even funny
And also, our consumer's law in Quebec says that if you buy something online and you want to return it, it is the seller's responsibility... so their policy is not even legal!!!
So yeah, BIG word of warning to anyone who buys online from Aldo. You better be SURE that it fits and that it is EXACTLY the product you want or you will feel ripped off and have to pay the big bucks to return the product. Personnally, it is definitely the last time I buy from their website, and I have a feeling I will not return to their stores for a very long time, if ever. Their customer policy is a JOKE.