This is what the policy says:
DELLAMODA Policy
Della Moda is inspired by you -- the smart shopper who
does not like to pay full price for 100% authentic and
designer fashion handbags and accessories. ALL items
are BRAND NEW, NEVER USED and completely free of any
defects. We offer first quality merchandise only and
are always updated with today's trends and latest
fashions. At Della Moda you will never pay retail. We
love to keep you as a customer and will always go out
of out way to guarantee that. Your satisfaction is
our goal.
Payment and shipping information.
Shipping in United States is $12.00 and by UPS ground.
Second air is available for $20.00 and next days air
is $29.00. Hawaii and Canada residents must pay
$29.00. We accept all credit cards through our secure
web site. If you like to send a check or money order,
please let us know. Some checks may be held for up to
10 days for clearance. We ship to physical addresses
only as UPS does not deliver to P.O. Box addresses. If
you have any questions, Please contact us BEFORE you
go through check out.
Our policy.
If you are not satisfied with your purchase, please be
nice and you will be treated the same way. Simply let
us know within 24hrs upon receiving the item. You will
be instructed on how to proceed. All items must be
returned in original conditions. ALL tags and
security labels must be attached. USED bags will not
be taken back. You may exchange or get a refund
(this does not include shipping charges). There will
be a $20.00 re-stocking fee. This is to prevent people
whom are not serious buyers from purchasing and then
deciding. Accessories, sunglasses and jewelry are
final sales as they are personal items. Please let us
know CA, residents must pay 8% tax.
Thank you for taking the time to read this.
I think the fact they will accept returns if you are not happy is a good sign.
