CHANEL executive warns luxury industry worst hit by customer fatigue
Posted On October 30, 2024 CPP-LUXURY
In an interview with Swiss newspaper
Le Temps,
Frédéric Grangié said the industry’s most worrying issue is customer fatigue and the trivialisation of luxury. “Customers are tired of being bludgeoned by luxury,” Grangié said, forecasting two years of difficult business.
The biggest challenge for the luxury sector today is not the general macroeconomic context or the weakness of key markets like China, but
customer fatigue with a luxury industry that seems increasingly banal, CHANEL Watches and Jewellery president Frédéric Grangié told Swiss newspaper
Le Temps.
While the first two factors are cyclical and will pass,
“the third factor is much more worrying, and explains why this crisis could last longer than others. One could call it the trivialisation of luxury; I call it ‘luxury fatigue’,” Grangie said. “Customers are tired of being bludgeoned by luxury,” the executive added.
Exquisite, exclusive creations are at the heart of what keeps customers excited about and loyal to a luxury brand.
An overly commercial approach to fuelling luxury growth has weakened the allure brands have held over many years. “Over-distribution is a major risk factor at the moment,” Grangié said.
Chanel has a more exclusive store network than its main competitors, including a footprint in China that is three or four times smaller, shielding it from dampened enthusiasm for luxury in the region, Grangié said.
Family ownership that prioritises long-term choices is another strength.
Overall, Grangié warns the next two years will be difficult for the industry. “
We’re going to have to be vigilant. But there will be an advantage for houses with exclusive distribution.”
Chanel is one of the houses known for resisting cycles. This is certainly also the case in the turmoil that the luxury industry is currently experiencing. But since the company is not listed on the stock exchange, no interim figures are published – consolidated results are generally given in the spring. Frédéric Grangié chairs the watches and jewelry business. He does not confirm any trends, but his answers indicate that everything is in place to get through this period without any problems:
very moderate exposure to China, direct distribution, strategy set for 2050.