Fashion can chew you up and spit you out. I worked with a brilliant designer when I was at Marni – Paulo Melim Andersson. I adored him. He was challenging, but highly intelligent. Fragile, like a lot of creative people. We had our ups and downs, but he stayed with us for seven years. Then Chloé came along. The CEO at the time asked my advice about Paulo and I told him, ‘Paulo is great, but you have to know that he won’t turn the brand around for you in a season or even two. You’ve got to give him time, and surround him by the right people.’ ‘Absolutely, absolutely,’ he said. ‘I’ll do that.’ Three seasons later Paulo was out. They didn’t give him time, and he never got his people. I felt so sad for Paulo. If you want good results, you have to support people. You don’t get the best out of anyone by making them feel insecure or nervous. Ultimately, that way of treating people is only about control. If you make someone feel nervous, you’ve got them. But in my view, you’ve got them in the wrong way. You’ve got them in a state of anxiety. I’m thinking of one fashion editor in particular: it’s his modus operandi. He will wrong-foot you and wrong-foot you, and have everyone going, ‘sh*t, sh*t, sh*t, sh*t, sh*t.’