Yes, sorry, I should have qualified by saying they cancelled for multiple orders on the same account. I'm surprised that they couldn't limit this via checkout though as it would have saved them a lot of post-sale admin.
Also, surprised that people with multiple accounts could place multiple orders. I'm not doubting that fact, but I'm amazed that the site didn't take into account delivery addresses or credit card numbers. No wonder their site was overwhelmed if people could place multiple orders.
Also, surprised that people with multiple accounts could place multiple orders. I'm not doubting that fact, but I'm amazed that the site didn't take into account delivery addresses or credit card numbers. No wonder their site was overwhelmed if people could place multiple orders.