Gilt Groupe sample sale site - feedback and info

[masquerade]

I am going to say that I have recently had the worst experience with this company! I have ordered stuff from them in the past and had no issues, I also know many people who have ordered from with without incident.

Last month I ordered something from their erica anenberg sale. I know two other people who ordered from the same exact sale and got their items. After my friends got their items and I heard nothing from them, I get an email saying that due to an "inventory error" they did not have what I ordered, my money would be refunded and they were giving me a $25 credit. To me, it wasn't about the money. I passed up opportunities to buy other items elsewhere because I had ordered that. I made a contract in buying that and they failed to live up to their end and to me, that is something they have to remedy.

Anyway, I grit my teeth and took the credit and combined with another credit I had I bought a ring set from the Me & Ro sale. It shipped very quickly and a week after I ordered I got it in the mail. I opened it up, and it was not what I had ordered. The description on the receipt listed it as what I remembered I had ordered but the items in the box were totally different. I thought they were lovely, maybe even prettier than what I did pick, but at this point my frustration and anger at the company is so strong. I sent them a very strongly worded email but it has been about 3 business days and they have not bothered to respond. Again, extremely poor service and business practices IMO.

I am going to call first thin tomorrow, but I don't even know what they can tell me that will ever make me want to order from them again.

 

[Drusilla_]

Yikes! I've never bought anything from them, but looks like they're rather hit-and-miss. They had a Yohji sale once that I almost cried over missing out on (FW08 stuff, gorgeous).
If anyone does want an invite for the site, please PM me- or if that fails, go over to my blog and email me.

 

[Retro]

Does Gilt notify you once your item has been shipped? B/c I ordered something about a month ago and have received no word yet only an estimated delivery date but no confirmation.

Anybody?

 

[iLoveCouture]

I usually have my stuff within a week or so from buying. Maybe you should contact them to get an updated status.

 

[ChrissyM]

you can also check the status of your order when you log in... under my account or something

 

[CharlottefromCA]

Does anyone know how long it usually takes for a charge to show up on your credit card statement? I'm a bit confused b/c its been 3 days and the charge still hasn't showed up on my statement. Is that normal?

 

[delightful]

^ i was about to ask the same question..i ordered something last week and something yesterday; the thing i ordered last week shipped out today but the charge hasn't shown up yet, but the thing i ordered yesterday hasn't shipped and my account has already been charged. weird.

 

[rollagasper]

Can someone send me an invitation?
I'd really like to get in on the action for this:
http://mamasarollingstone.com/first-look-shop-mulberry-for-target-early-on-gilt/

 

[MCStylist]

Who Shops and Likes Gilt.com?

Has anyone shop there and if so how was the experience?
I just joined and find it quite interesting.....

 

[Emilie]

Gilt Groupe just announced they are now doing international shipping to over 90 countries!!! I've been waiting for this to happen forever, hooray!