They never seem to respond to e-mails. A friend of mine has emailed them on a few occasions with questions about their bags (after I told her to just forget it, but anyway..) and they never got back to her about anything.
There is a 'track order' link on the page. Have you tried that to see the status of your bag?
thats is horrible but thanks for pointing out one of the best example of sites of what FAKES can look like...authenticity cards, dustbags, etc... all FAKE
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