Stores / Websites with the Worst Customer Service

[misssakura]

I got sneakily followed around Gucci in Manhattan by an employee who obviously thought my discount Zara coat made me a possible shoplifter.

 

[lick1987]

This girl at Nordstrom was really nice to me when I was shopping for sunglasses, but once I turned my back, my friend heard her saying that I was "so Asian..because I tried on stuff without buying anything"

 

[ChristionCouture]

Sales Associates in high end stores = Nuts!

The only way to deal with them is to be a total b*tch. (Can you use profanity on this forum?)

Anyway, be rude to them (not blatantly rude) and they'll treat you like royalty. Be nice to them and they'll treat you like crap.

 

[xPedro]

Sales Associates in high end stores = Nuts!

The only way to deal with them is to be a total b*tch. (Can you use profanity on this forum?)

Anyway, be rude to them (not blatantly rude) and they'll treat you like royalty. Be nice to them and they'll treat you like crap.

Totally agree with u, on my last vacation I went to NY to visit my father and he told me to be rude with the salesperson because if you aren't they'll treat you like crap;

 

[flutterbugfly]

^^^ahha! I'll try that next time.

Well, maybe it's the fact I'm 16, but I ALWAYS get followed or then people always ask me if I need help and THEN follow me. It's so annoying! Just a week ago I was in Sephora and the people there were just staring at me (not very many people during the time) and one of them followed me and asked me if I needed any help and I POLITELY said "No thanks, I'm just looking" and he left. Then after I had picked out everything I wanted I stood at the counter with my ($200!!! worth of) stuff and even though I was being very obvious about being DONE the guy who asked if I needed help was PURPOSELY ignoring me and talking to two other of his co-workers. RAWR!!!

 

[iLoveCouture]

Recently I was at Neiman Marcus and selected some shoes for presale. I came back on the day the sale started to pick up my shoes. The SA who handed me the bag says "Make sure they are the right size before you go". So I look in the bag and of course they are not the size that I pre-ordered. The woman who rang my shoes up tried to swear that I originally picked a 9 and not a 9.5. I was like no, I know my size in this designer and I always wear a 9.5. She then goes to the back and obviously cannot find the shoes I originally had presold.
After a few minutes, she found one of the shoes in the right size and then was frantically searching the sale rack and the stock room for the mate. I was very irritated by this time, since I just wanted to pick up my shoes and go. She couldnt find the mate so I had her return the 9 so I can get out of there. I didnt even want the shoes anymore after that. She did say sorry but I could tell that it wasn't genuine.
A few days later she left a message on my cell phone saying she had the 39.5 now and that I could come pick them up. I was like what? I didnt authorize her to ring them up!! Leaving a message doesn't mean that you are allowed to do so. I waited a few days for the charge to show up on my card and then called to tell her to return them. 2 days go by and no return. I called again and got another SA (I think he was the manager) and FINALLY got them returned.

 

[ChristionCouture]

ILoveCouture: I think it was nice of her to get the 39.5 and hold them for you. You shouldn't be mad at her when she was obviously thinking of you. I would have been thrilled!

 

[CiaoManhattan]

American Apparel on Melrose in Los Angeles! I swear I was going to take those girls outside! Geesh... no welcoming, no service what so ever, non-responsive, and pretentious as F**K... so i just dropped the clothes I had on my hands and said ill take my business elsewhere

 

[ionn26]

So.. I was at the Bottega Venetta store, and I was looking at the man's shoes and boots, it just happened that one of the boots I picked up they were on sale(I didn't know) and I asked the shop girl to get the sizes for me and she looked and she didn't have size 9.5 but had 10.. I tried on the 10 but feel like it was too big on me so I asked her for the same style and in black color... she looked at me and said.. they are not on sale. I say.. thats ok.. since I thought she was trying to be 'nice'. but I decide not to take the shoes in either color. I asked her.. so where is the men's collection in the store, she answered me back, 'they are upstairs and they are NOT ON SALE'. I stared back at her and gave her the dirty look and say.. I will take a look ... and I went up.. sheesh.. she got a fu&*(^*( security guard to follow her upstairs. THAT REALLY MADE ME UNCOMFORTABLE that I am been 'monitored' so to speak.. of course I take my time to look through individual pieces and got her to let me try on some of the pieces.. but with no intention of buying anything. Of course WHO WOULD?

I love Bottega Venetta and I had a really good shopping experience in HK with the store, but not in NYC.. man.. and I do splurge on cloths ie pay 6k for a man's jacket.. so... I don't know where she got the idea that I was trying to buy stuff 'on sale'...

 

[LifeNatureLove]

Victoria's Secret has the worst, in my opinion. But I adore Nordstrom's and for the most part, Saks. Sephora has good CS also.

 

[LifeNatureLove]

They were soo nice to me at that mVersace!! I was being soo rude too, yapping on my cell phone, insulting the fake-me-out J12s to the SAs face...they were still really nice and really helpful, I bought nothing (as it is still Versace!) But I did eyeball a few things I wouldnt mind having.

Where else? OH, the Bally in Tysons Galleria, soooooooooo nice, so nice, not pushy at all, and very very knowledgeable. The Gucci in Chevy Chase, really nice too. Vuitton in Chevy Chase was soooo pushy, desperation rears its ugly head (They still have the Monogram Fringe from last year!!).

Ugh, I detest shopping in Chevy Chase. Congrats for finding good customer service because it's hard for me to find!

 

[iLoveCouture]

ILoveCouture: I think it was nice of her to get the 39.5 and hold them for you. You shouldn't be mad at her when she was obviously thinking of you. I would have been thrilled!

I think she did it b/c she felt bad that I needed those shoes for an event the next day. I'm not mad at her, just annoyed b/c I had to figure out a last minute alternative. Ah well! I am waiting to find the shoes I really want, Louboutin's Decolettes in Camel Patent. They will come to me one day...

 

[laneyrachel]

I can't speak for all American Apparel stores, but I did go into one in Chicago. Unbelievably pretentious salespeople .. looked annoyed when I came up to buy something. I think I interrupted their hipster bookclub ..

I've heard many other stories about American Apparel cashiers, also. Just saying.

 

[ChanelAddicted]

I always get the worst service at MAC counters... ANY counters. Snotty, pushy, sometimes downright insulting MAs turned me to ordering online.

 

[iLoveCouture]

^^ I went to MAC today and they didnt even greet me or ask if I needed any help getting anything, so I just went to Nordstrom and got what I wanted from someone who was very helpful.

 

[Vista]

^ I received great help at the MAC counter at Harrods, Ldn.

 

[markie]

^^ I went to MAC today and they didnt even greet me or ask if I needed any help getting anything, so I just went to Nordstrom and got what I wanted from someone who was very helpful.

I avoid getting anywhere near MAC stores because the employees all look like Jeffree Star. At least the ones in Dallas (especially Willowbend Mall in Plano, they are the worst).

 

[seanutbutter]

I never receive help while browsing Nordstrom's shoe department. I don't know if it's the way I look, but the employees have yet to come and ask me if I need help. If I see a shoe I'm interested in, I have to ask for assistance.

Hopefully I don't sound snooty, as I have no problem with doing things myself; it's the mere fact that the employees are being paid to walk over and ask if I need anything. It's rather irritating when they don't do their job.

 

[LifeNatureLove]

^I always receive great help in the shoe department at Nordstrom's at Tysons Corner in Va. or Bethesda Md.
I prefer the MAC counters at Nordies, instead of the store.

 

[miaou]

I second Balenciaga NY...the customer service there is as warm and friendly as the decor inside the boutique. They are cold and totally humorless. They will help you out with an attitude of indifference, and once the transaction is complete, they go crawl back inside the secret door and leave you totally alone.

Oliver Peoples in SoHo NYC is also poor in the customer service department (do NOT buy eyeglasses there), and Bloomingdales.com is terrible as well.