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Thank you for sending the photos. It's a little hard to tell if the measurements are correct based on these photos, but we would like to rectify this situation with a 20% discount. We are refunding $60 to your account now. This should cover the cost of any alterations you may need.
Please note that we do not customize the underbust area - we had only asked for your bust and waist measurement. In order to customize the underbust area we would have had to change the shape of the pattern. I apologize if there was any miscommunication about this. Please also note for future orders that even when things are made to order you should still anticipate needing alterations, especially for a dress purchased months in advance of wear date. I hope that helps. Please let me know if you have any additional questions and happy holidays to you!
This is their reply:
I am quite satisfied with a refund, though simply cannot believe they don't consider such an important measurement for custom made dresses.It certainly isn't my problem that they would've had to change the shape of the pattern, I paid for it! And also provided 4 measurements to them as I thought they needed as many details as possible in order to make the closest fit.
End of story, thank god. And there definitely won't be any "future orders".![]()
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Our gowns are made to order following standard garment measurements. Please use our guide when selecting your size. All of our gowns and separates can be tailored easily by a skilled seamstress and alterations for a perfect fit will be up to the customer.