After Troy Young’s Flameout, Can Hearst Untangle Its Management “Morass”?
The employee union is ascendant at the magazine publisher behind Esquire and Cosmo—and the search is on for a new president. David Carey? Not again. Kate Lewis? Not Likely. Debi Chirichella? Well, maybe.
In the wake of Troy Young’s defenestration after two years as president of Hearst Magazines, where a New York Times investigation found that he fostered a “toxic” workplace environment, and had been making wildly inappropriate sexual remarks to employees, the division is awash in questions about its future—and how it ended up in this crisis in the first place.
For starters, there’s the matter of who will ultimately be crowned as Young’s successor, overseeing a portfolio that includes such premium brands as Esquire, Cosmopolitan, Harper’s Bazaar, Town & Country, and numerous others. One name you can cross off the list right away is Young’s predecessor, David Carey, who returned to the company in January (after a yearlong fellowship at Harvard’s Advanced Leadership Initiative), in the position of senior vice president of public affairs and communications. Carey is a magazine heavyweight who was highly respected during his eight years running the division, known for gestures like sending every employee a handwritten note on their birthday. A Hearst insider told me, “There’s some degree of wishful thinking that David Carey will swoop in and rescue everyone from this morass.”
But sources said a big part of what lured Carey back to the company was the promise of getting to work on philanthropic initiatives via the Hearst Foundation. In recent days, he has assured inquisitive colleagues that he is happily focused on his new role. (He also gave away most of his expensive Gucci suits after stepping down as president in 2018, confident that he wouldn’t again require the wardrobe of a high-flying company president.) As one of my sources put it, “I think David is pretty happy on the 27th floor looking over far less messy concerns.” (Carey was away on vacation this week and therefore unavailable for a chat. This is also a good place to mention that Carey previously served as group president at Vanity Fair’s parent company, Condé Nast, which competes directly with Hearst.)
In the interim, at least, Debi Chirichella, previously the magazine division’s chief financial officer, has been named acting president. Given her background in financial planning as opposed to sales or content, some editorial employees were left with the impression that “she’s very much temporary,” as one of them put it. But others familiar with the inner workings of the company sounded more confident that she may eventually shed the “acting” part of the title. One source told me that those on the business and operations side, in particular, are “thrilled” to see her in the role. Another pointed out that her number-crunching background is precisely what is needed right now, because the magazine division, faced with the same revenue troubles as the rest of the industry, “is a financial puzzle at this point. Debbie will probably get ratified into the job.” (Someone familiar with the plans told me there’s “no timetable to start any formal search for the role.”)
In an email to employees this week, Chirichella said she was determined to “lead the change that must occur and to help rebuild trust within our organization.” She addressed the allegations about Young that surfaced in the Times piece. (Sample: In the Hearst cafeteria, he reportedly approached a heavily pregnant employee and said, “So, is the baby mine?”) And she offered assurances “that no one in leadership, including myself or anyone at the corporate level, knew about these grotesque allegations.”
There’s a lot of skepticism regarding that claim, given how widespread the hand-wringing about Young was within the organization. (The company maintains that the only complaints it officially received had to do with Young’s management style, not his gross remarks.) Moreover, despite being well-liked and generally seen as a smart and competent manager, Chirichella probably didn’t score any points among the journalistic ranks for the part of her note that touched on the Bryan Singer fiasco, in which a 2018 Esquire investigation into sexual-misconduct allegations against the director was controversially killed by the brass, only to be published to much acclaim by The Atlantic. “Hearst has a long history of doing investigative journalism,” Chirichella wrote. “We never shy away from reporting important stories of the day. I remain committed to that. However, we will not publish material that is unfair and unsubstantiated.” The Atlantic’s editor in chief, Jeffrey Goldberg, took a sledgehammer to that assessment. “Just appalling,” he tweeted. “After Hearst executives spiked the Singer investigation, @TheAtlantic took it on -- edited it, fact-checked it again, and published. Not a single fact in the piece has ever been challenged.”
I was told that Hearst’s lawyers “weighed in very heavily” on the Singer piece, but its fate ultimately came down to chief content officer Kate Lewis, a former managing editor and human resources executive (at Condé Nast) who emerged as Young’s right-hand woman in his mission to turn Hearst into a digital success story—“Boris and Natasha” is how one source described their dynamic. In the Times, Ben Smith reported that before spiking the Singer story, Lewis “expressed doubt that the sources would stand up to scrutiny.” Additionally, according to Smith, “Lewis, who had little experience with investigative journalism, offered suggestions that struck the reporters as unhelpful. She told them the story could use a sympathetic victim, like Gwyneth Paltrow, the writers said. She also suggested serializing the story online, or publishing it as a kind of blind item.”
Between those details and her proximity to Young, Lewis’s fate within the company is now seen as up in the air, at least among many within the editorial corps. “Kate Lewis is done,” one source sneered. Another said, “She’s a dead woman walking.” People more sympathetic to Lewis suggested that she still has support. One described hearing from “a number of people this week” who feel the criticism of her is sexist and “terribly unfair.” A Hearst spokesperson defended her: “With more than 25 years in print and digital publishing, Kate is a very talented editorial leader with a strong staff, who encourages collaboration across departments and platforms.”
Lewis and Young both reportedly took a “hard line” against the rank and file’s union drive, which was effectively a reaction to their regime. In that sense, Wednesday’s result was a telling backdrop to the recent corporate upheaval: a tally of mail-in ballots confirmed that eligible employees had voted to unionize by a margin of three to one. “Today is a collective victory for every single person who’s supported this fight for a more transparent, diverse, and fair workplace,” the organizing committee declared in an email.
Perhaps the biggest question of all is how Young ended up as president if he was so problematic. Originally brought in by Carey seven years ago to run the digital operation, following two years as president of Say Media, Young immediately established himself as a sort of hard-charging disruptor, creating something of a schism between print and digital. “Troy also attracted strong digital managers who otherwise would never come to a traditional media company,” a source said in his defense. “And, ironically, the profits generated from digital kept hundreds of print editors employed.” Nonetheless, “bully” is a word that consistently came up in my conversations about him. In addition to clashing with high-profile editors like Joanna Coles and Jay Fielden, sources said he also rubbed many people the wrong way on the business side, where sales folks and publishers found him to be dismissive and disrespectful. People I spoke with described tense meetings in which Young raised the temperature and belittled publishing director Michael Clinton (who retired last year after 21 years with the company). “Why didn’t they hire him” as president, one of them said of Clinton. “He’s a rainmaker.”
When I reached Young on Thursday, he said, “I have tremendous admiration and respect for Michael Clinton and the people in our publishing organization. I was hired to push the company forward at an intensely difficult time in media history and did so for eight years. There were some tough conversations and many, many inspirational and supportive ones.”
My sources likewise corroborated the general contours of the Times investigation. (Other samples: “Mr. Young also emailed p*rn*gr*phy to a high-level Hearst editor”; “Mr. Young had told her that she should have inserted her fingers into herself and asked her date if he liked her smell.”) As someone who has interacted with Young a fair amount put it, “His mastery was to constantly make people feel uncomfortable and weirded out.” In a statement to the Times a day before he tendered his resignation, Young said, “Specific allegations raised by my detractors are either untrue, greatly exaggerated or taken out of context. The pace of evolving our business and the strength of my commitment is ambitious, and I sincerely regret the toll it has taken on some in our organization.”
People familiar with Young’s appointment said there wasn’t unanimous support for him at the highest rungs of the corporate ladder. They said executive vice chairman and former CEO Frank Bennack Jr. had reservations, and one source told me the board had mixed feelings about whether Young was the right choice. (Someone with knowledge of the board’s thinking said its directors agreed that Young, faced with double-digit revenue declines, had a fraught job ahead of him, and that anyone in his position was going to have to make difficult and unpopular decisions.) Current CEO Steven Swartz, however, believed that Young was best person to lead the division into the digital future.
Before making it official, one of Swartz’s deputies, Lincoln Millstein, did a “listening tour,” as it was described to me, to gather feedback about Young. Millstein told the Times he informed Swartz that Young had “overwhelming support.” But someone familiar with the listening tour disputed that, telling me Millstein acknowledged during the meetings that he was aware of how thoroughly divisive Young was, not the stuff of leadership material, he said. Yet another person familiar with the meetings countered, “Lincoln did canvas the org, really looking for #MeToo-type complaints. Nothing more came back than Troy being a real jerk at times. And while some thought Troy divisive, there were many others who viewed Troy as a smart operator, albeit with rough edges that needed to be improved.”
Whatever the case, Swartz was sold on Young. During Young’s inauguration toast in July of 2018 on the 44th floor of the Hearst Tower, according to someone who was there, Swartz told a few dozen executives and high-level employees that Young had turned Hearst into “a world-class and profitable digital business.” At the same gathering, Bennack said, “One of my favorite sayings about leadership is, you get there on ability but you stay there with character,” which some attendees interpreted as a veiled attempt to reassure the crowd that Young would be “put on a short leash.”
Palace intrigue aside, ultimately, “the most important thing is for people to feel like they’re in a safe environment,” said one of my sources, “like they’re going to be supported and treated with respect and compassion.” It now falls to Chirichella to commence the reset. “The company has always insisted on the highest level of respect for each other,” she wrote in her email this week, “which I am committed to ensuring is carried out at every level of our organization.” Those ever-multiplying corporate training seminars on topics like “Workplace Enlightenment” and “Bystander Intervention” will now feel all the more urgent. Among the bullet points that will be covered in the next one: How to “address unsavory behaviors.”
source | vanityfair