^I completely agree! why take it to a shoe repairer for something as trivial as a broken zipper, and it seems to have been happening repeatedly. it's not that hard to check that a bag has a zipper that works before sending it out. it's a BASIC functionality of the bag.. you need a zipper.
It's different to hardware falling out, that can happen because of the quality of the bag, but a zipper should work.. especially when you're paying over $200 for a bag. T&D are the most expensive, and the best quality- the qc should be there.. it's just that basic. what's next getting a bag without a handle? but still being happy we got an 'oh so yummy' leather bag and skipping to the shoe repairer to fix it!
This just doesn't fly with the regulars that have been buying T&D bag for a few years.
it's also not that easy to get things repaired. When my day ripped because the stitching was so loose i had to take it to a few places until i found one that had the right colour thread and was willing to match the style of the stitching. And i live in a huge city.

even when stuff rips, breaks and bits fall out from other sellers, we are NOT paying no where near the prices we pay with NBF.
It's different to hardware falling out, that can happen because of the quality of the bag, but a zipper should work.. especially when you're paying over $200 for a bag. T&D are the most expensive, and the best quality- the qc should be there.. it's just that basic. what's next getting a bag without a handle? but still being happy we got an 'oh so yummy' leather bag and skipping to the shoe repairer to fix it!
This just doesn't fly with the regulars that have been buying T&D bag for a few years.
it's also not that easy to get things repaired. When my day ripped because the stitching was so loose i had to take it to a few places until i found one that had the right colour thread and was willing to match the style of the stitching. And i live in a huge city.

even when stuff rips, breaks and bits fall out from other sellers, we are NOT paying no where near the prices we pay with NBF.
)






.If you are OZ too pm me so I can send you some